A lot of voucher companies pay out to 'minders on the same day every month -Edenred don't (not that I know of anyway-if anyone knows otherwise,please let me know!)). The parent has to tell Edenred to release the vouchers to the minder so, if they forget, this can delay you getting paid.Once the vouchers are released,you will get an email and they should be in your account 2-3 working days later. I have 2 families that use Edenred-1 of them is always a couple of days late 'putting the vouchers through' ;I'm still waiting for April's payment.I have spoken to them about it but it doesn't seem to make any difference!
I have three families who work for different companies that use Edenred. I have never had any issues at all - their invoices are different each month so they don't work on the "standing order" process but as long as I give them their invoices in time then the funds come though into my account - I find from experience it does take at least three working days.