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How do you charge?(42 Posts)
I used to always have a policy of charging for a full hour from the start of the hour. One new client needed me from 8.30 - 5.30. I should have just charged an 8 - 6 charge really but for some reason this time I charged for 9 hours.
Now since starting client has quite a few times arrived early and a few times at 8.15 and sometimes at just after 8. On early arrival one morning and me opening the door and saying 'oh i didnt expect you quite yet, client said needed to arrive by 8.15 from now on really but could probably pick up 5.15.
I have now charged from 8 - 5.30 which I think is fair, but client is questioning me about it.
I just think where does it end, are the times going to keep changing, and how is it fair on the people who pay me from 8 - 6 but dont arrive until 8.10 and then pick up at 8.40. I cant start charging per the 10 minute slots can I, or am I being picky? I hate it when people quibble over 30 minutes, especially when I feel Ive already made an exception to the rule for them!
oh god, how strange to find it amusing that your child has bitten someone some odd people out there, that's for sure....
parrotsandcarsnips I dont subtract no, because I have been asked to work a certain amount of hours and it has been agreed and contracted to. If I am asked to work 10 - 6 and a parent only brings their child at 11 and picks up at 4, Ive still had my time taken away from me havent I, I havent been able to make any other plans so why would I refund? Some childminders now offer pay as you go service, which is beneficial to them and parents, but mainly only for those not requiring long term care.
You are right it is picky, it certainly feels picky which is why I worry about all these things, but when you dont pick up on the small things they get bigger until things are resented and are hard to be fixed. I have one parent who picks up just a few minutes late...it felt picky to say anything, so then she started getting a few more minutes late...then she started getting 10 minutes late AND hanging around chatting for ages, so you feel picky because she is actually just being nice. The result is Ive got a child now that is here 20 minutes more than he should be and wont put his shoes on because he knows his Mum will keep him waiting so because he loves it here, he takes advantage and tries to go off and play...and now I cant say anything...because I will feel too picky....
I havent any other people that I work with to ask for advice so sometimes I ask other cm's on mumsnet...it helps sometimes to get perspective and get it off my chest, and I would never identify, and I change details so nobody knows who Im talking about.
well said whoathere
it is hard as a childminder - we don't have the luxury of a staff room or colleagues so it is nice to come on MN and chat/vent
Ok so you use mumsnet to have a moan I accept that. BUT bear in mind that in my view as a service user, you are letting your profession down.
I charge a day rate for up to 10 hours, then an additional £4 per hour outside of that. And I do not unlock the door until 7am (my start time).
I did have one parent complain that he'd been waiting for 10 minutes for me to answer the door and wasn't to impressed when I suggested he turn up on time instead of at 6:50! This family were consistantly late picking up and paying too. The dad threw a massive strop when he was 2 weeks paying his fees and I charged a late payment. That's about when I gave notice.
Some parents seem to forget that we have lives and families outside of work too and yes, childminding is just a job at the end of the day. One most of us love doing but still ...
you don't have to read the childminder/nannies thread if this worry/annoy/wind you up...
i only use the cm/nanny section of mn. i wouldn't go on the ttc section or the adoption section or other bits that don't concern me so i don't see why you are letting a thread entitled 'how do you charge?' in the cm/nanny section concern you
Fair enough. I don't think I will revisit. I hope that the attitudes here are just a select few. In my profession a bit of self reflection is encouraged. Maybe referring to the childminders posting on here as "professionals" is inaccurate
Well said Reet.
How is not wanting someone to turn up before you open unprofessional?
Do you think if you turn up at 'Next' 10 minutes before they open they welcome you in? You have to wait outside until they open. That's the same if you go to the doctor's or Pizza Hut or anywhere.....
In MY view as a service user, you are perfectly entitled to set your terms and conditions OP, and if people want to use your service, they do so on those terms.
i did want to say don't let the door hit you on the way out but thought that might be just a tad childish and unprofessional
I dont know why parrots thinks that childminders dont self reflect...we do!
I dont know about everyone else, but I spend so much of my time thinking about the children I look after, am I doing everything I can for them, what can I do better. I love them all to little bits. Ive had many problems with mindees over the years and sometimes assurances from other childminders, and parents can be really helpful. I have to say that everyone of the children I look after are well balanced and bright lovely children, and this is mainly because I have good communication with the parents. On this occasion I have failed to be straight with the parents. On reflection I should have taken the harder line from the offset...if for no more reason than to be fair and to have no confusion. It is in fact, a very small issue and in reality not a big deal. I have at times on here been told I am wrong about certain things, and I sometimes I dont agree, but then I think about it in my own time and realise I am wrong. I am very capable of self reflection, it is one of the things we are trained to do. I dont know what profession parrots has, but it is worth remembering that most professionals have an hr department, support, free training. Childminders dont have an hr department etc so it is all credence to us that we are as professional as we are. At the end of the day, I am just a human being though, and I fancied talking it out with some like minded people.
Hehe, OP, good luck sorting this. Good advice here.
But is anybody else wondering what line of work parrots is in?
DH likes to link it to hotel booking. If you turn up early, they charge you for an extra night. If you leave early, they don't refund you anything. If you don't turn up at all they don't (usually) refund you anything.
...and you can sometimes get an early check in or late check out if you pay extra!
I think it is like a mobile phone contract
If you use more minutes than you have paid for, you get charged extra
If you use less minutes, you don't get a refund because the minutes were there should you have unwanted to use them.
I am so glad I am no longer childminding. The early drop offs and late collections had a real impact on my own children. I would ask the parents to ensure they picked up on time as I had to collect my own children. Do you think they cared? No......they still picked up late. Every bloody week
If I have to collect DD and parents run late, I tell them where I am headed for, so they can come and get their children.
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