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Late collection - when to call and when to charge?

(2 Posts)
mogs0 Tue 19-Jul-11 18:13:05

How long after a child is supposed to be collected do you phone parent? Also, if you charge full hours, at what point do you charge another hour?

Flisspaps Tue 19-Jul-11 18:16:32

I'd call after five minutes if I'd heard nothing.

I charge £5 for every 15 minutes late, with a minimum charge of £5 - I'll give perhaps 5 minutes leeway on the first occasion but then no more. If you're 6 minutes late, you get charged £5. If you're 16 minutes late, it's £10 (and so on)

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