Anyone work in a bupa --care-- home?(74 Posts)
Hi, I've worked in one for a couple of years and have come to really hate the money grabbing company! Anyone else got any experiences good or bad, or have any of you got family in a bupa care home? I'd love to hear all your experiences.
Channel 4 did something on BUPA care homes this week on Dispatches or something, though as per usual BUPA rushed out a no-comment rebuttal that is standard whenever allegations are made... 'We take the welfare of our residents very seriously... an investigation took place and the comments not upheld' blah blah they all say that.
Hello all ,I've worked for Bupa for 2 years and seen many things i havnt liked and also met some really nice carers but also some very inept management. Theres been numerous managers come and go and the staff turnover has been unbelievable around 120 in 2 and a bit years.I love my work but understaffing is a massive issue in nearly all care homes, the prices they charge are extortionate too with the carers on minimum wage with such a tremendous responsibility looking after others family members
Hi, DOLS is meant to be innocuous, and can be - simply a measure to stop bewildered relatives with dementia wandering out of the building, or climbing out of their bed at night thanks to bed rails.
DOLS (Deprivation of Liberty Safeguards) can also be abused by local Councils - see this week's edition of Private Eye, where an adult with learning difficulties was kept in a care home due to DOLS despite his parent being quite able to look after him, and had only placed him there on respite. Often it takes up to a year to get any redress, even though the judge damned the Council for simply using DOLS to get its own way. Local councils' social services, incidentally, have power over families and are wholly unaccountable, so you can imagine the charming types of people drawn to that line of work...
Earlier, I mentioned the Nurse and Midwifery Council (NMC) and I'm afraid they are another shonky organisation, that's even before you get to the story about how they got out a file on a bereaved father trying to find out how his kid died, even following his Twitter feed! It acts to ruthlessly protect its members. One of its tricks is the helpful call back, where they run through your complaint over the phone with you in great detail. Terrific, you think, someone is acting on this! Actually, what they are doing - and this is a Social Services trick too - is redrafting your complaint and watering it down. They are rewriting it so it is not so damning and the accused can then be let off, your complaint 'not upheld' as your main gripe will be reduced on one line and given equal status with any minor add-on you mention.
In this way, a lengthy detailed complaint assists them, as they can offer spurious extra focus on the little items at the expense of your central accusation.
When I got annoyed with the NMC at this, they went to ground and simply ignored the follow up of the care home manager who had nearly killed my mother at a Surrey care home. I suppose I can chase them, but really, they are getting paid to fob me off, I'm not getting paid to chase them up.
Aww bless you I feel really sorry for the person who,s mum in care. My mthrinlaw in one she has dementia and has a "DOLLS put on her for safety for herself. But she is really in our opinion looked after. God bless you speak to the manager/staff. Good luck her home not bypassed but she herself pays due to her estate good luck xx
Anyone wanting more on the charming BUPA organisation, check out the BBC link to the consumer programme You and Yours, where it is discussed.
Or Search on their website for 'Care Home Complaints'.
The Four Seasons come under fire for the same heavyhanded treatment towards relatives who complain about care, threatening eviction.
Re Adelboden, that is a hard question to answer.
You can report to the Care Quality Commission, but they are a shonky organisation, you can take it from me. Chances are they won't do much, they don't investigate individual cases anyway, but you are just acting as a grass, so when they go in they have some inside information on the place to keep them on their toes. But as and when they do go in, that could be two years down the line.
This year I filed a massive complaint about a care home with really quite damning evidence. The CQC acted immediately - and promptly improved the care home's rating! They sent someone round but warned no one in advance (except the care home most likely, as the food was sumptuous that day), left no details as to the name or photo or the inspector, they never spoke to any of the relatives though we were there hours at a time.
Complain to the CQC by all means, but that's so they don't have plausible deniability.
Social Services? Sadly there are in cahoots with care homes I think, they have a cosy deal going where the care home provides cheap accommodation for the elderly in return for the Safeguarding head turning the other way. If you complain while your elderly relative is at risk, I am not sure how this will pan out as Social Services could gang up with the care home against you, see an earlier post on this. They can even have you barred from the home on a trumped up abuse charge that - get this - they will not even inform you about.
See Eileen Chubb's Compassion in Care site and twitter feed on all this.
Who else? Well, you can report errant staff to the Nurse and Midwifery Council, but they will notify the care home at once to let them know you have filed a complaint and then take up to a year to even start the investigation! So your relative is a sitting duck all that time in their care while they plot revenge. Still, the NMC may be more neutral than others.
Abuse can be reported to the police, but don't hold your breath. If they couldn't secure a conviction for Merok Park which got shut down the by CQC, what hope have you got?
You could take it to the local MP, depends how sympathetic they are.
Also you can report the home to the ASA (advertising standards authority), if they boast of something on their flyers or website that isn't there. Worth a try.
Or go the local press. That will do massive damage to the home and raise awareness and is not pretty should your relative be there. Social Services will hate you with a fierce venom and quite possibly launch a campaign of intimidation and harassment against you - as they have done with me - using your relative as bait, particularly if you don't have Power of Attorney in Health and Welfare, They will attempt to target any other elderly relatives you have on the scene, you will be accused of endangering other residents at the home, or abuse or intimidation, of being a feeding hazard and so on, the home will be authorised by them to call the police out on you to try to get you arrested. The copper will be bemused and leave it at that, but they will later say quite truthfully that 'at one point the police were called' on your relative's medical notes. All this will go on behind the scenes, so you won't quite know what is going on, you will still think, wow, Social Services are the good guys, they are on my side, wait til they hear about this.
So if you are doing that, maybe relocate your relative to a neighbouring county.
However, every time they Google that home, the horror story will come up thanks to the story in the local press.
So a lot depends on your situation really.
Wouldn't it be nice if the piss poor DM "journos" read and reported on threads like this instead of endless celeb crap?
It's a scandal.
I work as a housekeeper for Bupa,the amount of work they make us do is unbelievable,we work 10 hour shifts,clean a whole unit with 26-30 residents on,we have to clean every room on the unit,bathrooms,bedrooms,lounge,dining room,clinic room ect,plus wash up after 26 residents 3 times daily which is a lot of pots and tins,it is absolutely horse work for minimum pay.There never happy always putting more work on us and always saying it is dirty which it is not but impossible to keep the place top clean because we haven't got time to do all work expected it's not a nice place to work slave labour and all they advertise saying you get this free and that its a load of rubbish you get nothing
Mums Net Talk
How do I make a complaint about a BUPA care home that will reach the right people please?
I currently work in a Bupa home and am currently looking for another job. As a company Bupa are one of the worst to work for. I try my hardest to give our residents the care and support they need, however with only two members of staff to manage a 50 bed home, this isn't always achievable. I have gone higher but nothing seems to change.
no they definately have not changed, its worst for relatives
My mum has been in Bupa homes for past 7 years. The first home started of bad but a new manager turned the home around. she recruited more staff so there were lots there, and bought more furnature had some areas of the home decorated. Mum was well cared for. Sadly bupa put money before the elderly, and the home was not making enough money so they decided to shut it down. I and everyone was gutted.
I put my mother in another bupa home and big mistake, the home manager was friendly before we moved mum in. The day I moved my mum in not even a hello, and saw miserable faces staff looked unhappy and would got a better welcome from a funeral. The deputy, is american and is so large cant fit down corridors and can hardly walk. There has been a flow of problems since my mother has been there and last sunday tipped everything. My mum had slipped with her head buried in a cushion not able to breath. There were only 3 staff on that day the supersize deputy was on a chair when my mum was struggling for breath. If I had not arrived then what, she probably would not be hear. All that week I seen the manager who is from somewhere in eastern europe shout and scream at the staff. She isults the staff and they do work hard, and she called me and stared yelling at me down the phone. I am now changing my phone number so cant call me. This woman is not suitable as a manager. I made a complaint to the social worked and could not care less. The fact I don't have power of autorney, or heath and wealth. The social services are manipulative and BUPA headoffice do not care they are interested in my mums money. The elderly are not liking this home manager and half the staff want to leave. I feel like going to the press as this is disgusting, what Bupa are allowed to do
Any help be grateful
I have never worked for BUPA but if you want to see a company who I can guarantee is ten million times worse, look up the reviews of Carewatch. The worst company known to humanity. I will be haunted forever after spending time in that place, so corrupt and dirty that I had to wipe my feet on the way out.
Just searched for this as I have an interview for customer service advisor at a care home, so not care staff but admin receptions etc . Anyone any views from that side? Feeling nervous now
Hi I'm (bravely) doing some work on why people are leaving jobs as care workers and what would get people to stay or come back. I know money is a huge issue but would love to hear from people about what else is important. For example we are thinking about suggesting free driving lessons to attract people because problems are really bad out in remote communities getting people to care for others in their home. I'd really love to hear from people who want to be, are or were carers please? Many thanks
I work in Bupa care homes now and it seems alot has changed since all these posts were made - its a good place to work and you get paid breaks and a free hot meal, plus theyre trying to be alot more flexible with shifts which is great when youve got a family!
I have reported unsafe practice from a nurse who was intoxicated with alcohol and nothing was done about it. there is a bullying culture within the home, but there are nice staff to work with.
I have reported that some staff neglect clients and never interact with them as they would rather gossiping between themselves. The home doesn't provide a private room for meeting and would rather sit in lounge where all the residents watching TV. it's almost like they don't acknowledge them and don't even ask them if it's acceptable to sit in the lounge?residents arent respected as people but more like objects!all they seem to care is about the paper work to comply with care quality commission and showing what a good home they are! i wouldn't have my mother been looked after BUPA!the wages are really poor and they have a minimum ratio of staff to look after patients with high needs. I won't compromise my work ethics and principles to work in an unsafe environment! surely the care quality commission should access those forum and start to open their eyes to reality!!!
From New Zealand..I work 4 BUPA and wish every day that they exsisted for the right reasons and they make the effort to actually provide the care they advertise..many posts on here are exactly my thoughts from the disgusting standards residents recieve to the mistreatment of staff by seniors and mangement..we try..I promise you all we try our damned hardest to provide the quality of care these vunerable people deserve and the care they are promised by BUPA
My father is in an excellent home, but the new manager used to work in a bupa home and is reducing the standards - staffing especially - to the bupa level. Staff bullying has reduced their morale so much they are all looking for new jobs, and some of them have worked in this lovely home for 25 years. If anything goes wrong they get the blame, even when it's not their fault. Her priority is getting the place redecorated even though all the chairs (which the residents sit in all day) are filthy and falling apart. She is putting up lots of 'home sweet home' things on the wall, even though the residents can't see them. Fur coat, no knickers is certainly appropriate.
Having read all the comments here, I am in total despair.
I hate BUPA to the extreme ..... for a non profit organisation they make me sick, the don't make profits just massive bonuses for the executives and managers, In the care homes the less the manager spends repairing or buying everyday essentials the bigger there bonus,
i wouldn't put a dog in there, what a vile evil company big brand no morals
Shame on BUPA steal from the poor and give to the rich and treat the staff like muck
I at the moment work in a Bupa home I've done care for 13 years which I like to say I'm very caring and does make me wonder why some do care we are not all the same anyway, I am actually leaving already after 14 months being there I read before cutting staff levels yes too right then wonder why there is no one to stay in lounge when two people that needs hoisting needs toileting and only have enough staff to do this cut the budget on food cooking so the poor chef who actually cares about these people has limited money there are as a senior I spend more time with paper work then I do get to spend time with residents and if I don't finish it on time a pulled into office not to mention the pay is appalling compared to some other run homes the girls I do work with are really good at there job and very caring but it's sad how they are leaving for better hence why I am leaving all companies like to earn money but I feel with Bupa that's really all it's about
I worked for Bupa whilst training to be a nurse.
I wont hammer on about how crap they are.
I wouldnt let them look after my plants if I went on holiday- never mind care for a loved one.
Do not under any circumstances put a relative in a BUPA care home. Any complaints will have you the relative put on a blacklist and denied access to your parent. Think social services cover ups and children being taken away from parents who have done absolutely nothing...nothing...on some chance remark by a child. They are little Hitlers. My poor mother has no friends and they spend money on bringing ponies to see them..,can you believe it..as if they are children.it was clearly a day out for the staff. is it healthy to bring horses into a building full of old people. It is typical NHS type bureaucracy........they only want to cover their own backs. Patients in my mothers home sit there all day with nothing to do, before staff arrive, the place is filthy and they go bananas watching tv all day.
Avoid Bupa at all costs
I'm a carer ( not bupa) I currently do community care and have been seriously considering switching to a home ( 15 hours driving around or sat in the car each day paid for maybe 10 of those hours and £90 a week out of pocket for fuel)
Reading these comments I don't think I will - I can't stand poor care and I would be a care homes nightmare I would think nothing of phoning the qcc.
Yes some clients are hard work but that is no excuse to belittle another human being!
Does anyone on here still work for BUPA in Australia. If so I would love to hear from you. Please message me. I am interested to hear about staffing levels, being overworked and underpaid, poor care standards that are a reflection of BUPA's commitment to profits before residents.
Please contact me asap via this forum. If you have any family members in BUPA care facilities and are equally concerned about the poor care due to overworked staff, then I would love to hear from you too.
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