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Yeomans outdoors has any one else experienced their lack of customer service grrrrr....

(4 Posts)
Dickorydockwhatthe Tue 04-Aug-15 22:31:22

So annoyed just spent a ridiculous amount of money on tent online with this company. Firstly it was advertised with a £50 voucher to spend which I did not receive when I complained it was disputed as it wasn't with the tent I purchased. Here is the picture of the tent I brought advertising the voucher below. Then they backtracked and said they were withdrawing the deal for that tent at the time I purchased um no they didn't, they carried out maintenance work to their website a week after I ordered the tent and a day after I complained!!!!

Then it took us a while to find the time to pitch the tent and with the weather etc but on inspecting it I've noticed one of the poles has rusted a little. Again I fired an email stating this and this is the reply I get.

Hi Dickory,

We are unfortunately sold out of the Montana 6p tents.

With the poles being steel you may find that after they have been sat for a few weeks they will naturally accumulate rust due to oxidisation and y may need to rub it gently with a coarse wire brush to remove the layer that has accumulated.

Kind Regards

Adam Redmond
Customer Services

Dickorydockwhatthe Tue 04-Aug-15 22:34:00

This is the picture of the rust on the pole do you think it is ok??? Would expect them to replace the poles??? I don't want to send the tent back just was a replacement for the pole.

Bubblesinthesummer Tue 04-Aug-15 22:37:33

I would be pushing for new poles tbh.

Dickorydockwhatthe Tue 04-Aug-15 22:44:00

Thanks for the reply I wasn't sure if I was over reacting but it appears to be a bit more then surface rust to me.

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