.......and voiced my concerns to her about the price increase, recipe change and all the other issues that have come to light over the new, rebranded and remixed Farley's milk.
I first got the spiel about "we think this is now the most superior product on the market" and "closest to breastmilk".
I questioned the price increase.....apparently the new ingredient can only be sourced from one manufacturer and is expensive, but it is worth it for "the best formula milk on the market"
I questioned how they could say they are committed to fair prices now then.....they are hoping that as this magic ingredient will come down in price and they will reduce the price accordingly.
I questioned exactly what the new ingredient was....it apparently helps with constipation.
I questioned what if my baby isn't constipated and that I had read that it had caused some babies to have explosive watery diahorrea (which you would expect if you were taking a laxative when not constipated)......apparently it is so wonderful that it can tell the difference between a constipated and a not constipated baby and it's effects are gentle on a baby's tummy
I questioned the size increase of the box giving the subliminal message that there would be more product...apparently this is so they can provide a little space for the scoop as they used to get complaints about losing the scoop in the powder. (DH is a pckaging development mananger and he said that over use of packaging is illegal and they can be reported to trading standards)
I questioned especially her claim that it is the most superior and closest to breastmilk formula out there.....and suggested that if they want something closest to breastmilk they should use otter's milk, not cow's milk, as tests have shown otter's milk to be almost identical to human breastmilk (This was passed on to me by the ABM BFC who did my peer supporter training, something about the type of mammal we are and how we nurture our young.)
I also told her that the feeling towards heinz over this issue was pretty hostile and that I had seen calls for a boycott of Heinz products and that Heinz should be aware just how aggrieved people are over this issue and the lack of information on the website about why Farley's suddenly just became difficult to get and then disappeared. I told her that I used Farley's as I had seen Heinz as one of the most ethical manufacturer's out there who had an honest pricing structure and didn't go for the mass advertising that other's did, but that I had seriously considered my postion and would not use any Heinz baby products again and that I had contacted Consumer Direct over some of these issues, including the 50% price increase.
Did I go too far?
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Sooooooo....I spoke to a lovely lady on the Heinz Tinytums consumer helpline this morning............
101 replies
lackaDAISYcal · 08/07/2008 12:31
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smallwhitecat ·
08/07/2008 16:29
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