I swear I don't work for either of these companies
My Ameda Lactaline, which I purchased from expressyourselfmums.co.uk, broke the other day (faulty batch). I phoned expressyourselfmums and they arranged for Ameda to ring me.
Ameda arranged for a hospital grade pump to be sent to me by taxi that evening and a new Lactaline pump is being sent by courier to arrive tomorrow. The lady who organised this could not have been nicer.
Expressyourselfmums phoned several times to make sure I was happy with the arrangement (I was - I would have been satisfied with just a new pump being sent to me), and are sending me a bra to say sorry for the broken pump.
I am honestly stunned at how obliging these companies have been - especially in the UK, where customer service is generally rubbish. I have found the Lactaline to be a super pump. I just had to share, in case anyone else is looking for a breast pump.
I know the woman who runs expressyourself, and she's a lovely and dedicated person. I'm not surprised to see that that's the level of custormer service she would provide. I've also had dealings with both Ameda and Medela, and agree that they give good customer service and are very sensitive to their customers' needs. It's great that you have given this positive feedback.