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Just had to tell about fantastic customer service re: Breast Pump

(4 Posts)
NineUnlikelyTales Wed 21-Feb-07 15:01:09

I swear I don't work for either of these companies

My Ameda Lactaline, which I purchased from, broke the other day (faulty batch). I phoned expressyourselfmums and they arranged for Ameda to ring me.

Ameda arranged for a hospital grade pump to be sent to me by taxi that evening and a new Lactaline pump is being sent by courier to arrive tomorrow. The lady who organised this could not have been nicer.

Expressyourselfmums phoned several times to make sure I was happy with the arrangement (I was - I would have been satisfied with just a new pump being sent to me), and are sending me a bra to say sorry for the broken pump.

I am honestly stunned at how obliging these companies have been - especially in the UK, where customer service is generally rubbish. I have found the Lactaline to be a super pump. I just had to share, in case anyone else is looking for a breast pump.


PrettyCandles Wed 21-Feb-07 15:06:25

I know the woman who runs expressyourself, and she's a lovely and dedicated person. I'm not surprised to see that that's the level of custormer service she would provide. I've also had dealings with both Ameda and Medela, and agree that they give good customer service and are very sensitive to their customers' needs. It's great that you have given this positive feedback.

determination Wed 21-Feb-07 15:18:54

That is a fantastic service.. just wonder if all companies dealing with BFing mums would do the same,,,... due to the circumstances

kiskidee Thu 22-Feb-07 11:25:07

yes, expressyourselfmums are fantastic. as are Ameda when my pump developed a dodgy connection and i had to send it back to the distributor. and i also swear by a Lactaline.

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