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customer services getting my title wrong

(165 Posts)
gasman Mon 05-Aug-13 10:30:50

I have just phoned a major UK retailer (famed for their customer service). Despite me introducing myself and then correcting them once they persisted on calling me Mrs Gasman.

I am not Mrs Gasman. I am Dr Gasman. They were also being unhelpful in actually dealing with my problem so I terminated the call. I told them it was because they couldn't get my name right.


angelos02 Mon 05-Aug-13 10:32:01

Is your title relevant to what you were buying? If not, YABU.

absentmindeddooooodles Mon 05-Aug-13 10:32:57

Really........ I'm constantly getting called Mrs on the phone rather than miss. So what? As long as it does not affect the order or details on the system etc then its really not the biggest issue ever is it? This just makes you sound very pretentious.

DayOldCheesecake Mon 05-Aug-13 10:33:58

Oh how ghastly! Have you considered calling your MP or writing a letter to the Telegraph?

I don't know how you can go on, I really don't - but remember - you can always call the Samaritans if you need support. <unmumsnetty hugs>

lovecupboards Mon 05-Aug-13 10:34:14

Well if they were being unhelpful fair enough, but I wouldn't get too hung up on them dropping the Dr, presumably this is some low paid call centre staff person?

HollyBerryBush Mon 05-Aug-13 10:34:46

Could be worse they could call you by your first name - now that is beyond rude

LittleRedDinosaur Mon 05-Aug-13 10:35:53

I am a doctor, I am also a Mrs. People call me both. Get over it.

angelos02 Mon 05-Aug-13 10:35:54

I'm wondering if this is a reverse AIBU? Very precious OP if not.

ShatnersBassoon Mon 05-Aug-13 10:35:55

It's so unimportant. Just a simple mistake.

CajaDeLaMemoria Mon 05-Aug-13 10:36:49


In the grand scheme of things, your title does not matter on a phone call.

Customer service agents take hundreds of calls per day. They have to stick to a script whilst also solving your problem, and meet tough time/call number/sales targets.

They'll be told to call you Mrs or Mr, because they are 'standard', and easy to identify. Most people who are accidentally called 'Mrs' but are actually 'Miss' won't mind. When you speak, they'll remember that you are female, and they have to recall your surname. Mrs Gasman is easiest to remember, and allows them to get your attention and solve your problem. It's a minor irritant that it's technically wrong.

If they were unhelpful, fair enough, terminate the call. Complain that they have been unhelpful. Your title really is irrelevant, though, it's just a title.

DaddyPigsMistress Mon 05-Aug-13 10:37:14

Stupid pesant! Imagine not knowing how to address their betters.

Have them hung

didldidi Mon 05-Aug-13 10:37:33

Yes you were, it's one of my pet hates and totally irrelevant to your conversation.

MrsRajeshKoothrappali Mon 05-Aug-13 10:39:16

I get called Mrs instead of Miss frequently (even have it on my Tesco clubcard).

Doesn't worry me.

I also have a different surname to DS and frequently get called Mrs DS Surname by the school.

I don't think it's a big deal.

ClockWatchingLady Mon 05-Aug-13 10:42:57

I can understand feeling annoyed with them in general if the customer service was crap. But IMO the title thing is a bit irrelevant.

I'm also a "Dr" but would feel like a right tit insisting the title was used by customer services representatives.

Bosgrove Mon 05-Aug-13 10:43:00

One of my friends is a doctor (Phd) but she refuses to used her Dr may have something to do with her surname (Pain)

Manchesterhistorygirl Mon 05-Aug-13 10:43:04

Seriously this is all you have to worry about?

My surname is long and unusual and it's always being said incorrectly, not worth worrying about IMHO.

gasman Mon 05-Aug-13 10:44:15

Ok. I WBU but what is the fucking point of checking who you are and then not using it.

I have to say the Mrs/ Dr thing really pisses me off anyway. I don't mind being called by my first name I just don't like it when people make the effort to find out your title and then don't use it. I don't generally use my title (only with this company as they insist you have one on your cards) all the rest of my stuff just comes to Gasman and those companies would usually call me by my first name.

The issues isn't that I think Dr is a better title it is just that I hate being called Mrs (what the fuck is my marital status got to do with them anyway? )

Feminine Mon 05-Aug-13 10:45:41

Why did you want to be called Dr during the call?

What difference to your call would it have made?

Were you purchasing medical supplies?

Were you in Character? grin

gasman Mon 05-Aug-13 10:46:05

I have a lot to worry about at the moment hence getting irrationally hung up on what people call me. Far easier to deal with than planning my international move, bathroom ceiling that has just fallen down, planning ongoing UK care for crumbly aged relatives that I'm responsible for etc. etc.

Tyinng up the estate of my late mother before I leave the UK.

Clearing out and selling up my flat.

Feminine Mon 05-Aug-13 10:46:34

Ok, just saw your up-date. Still don't get it though!

HappyMummyOfOne Mon 05-Aug-13 10:47:07

If your only worry is regarding pretentious titles then you must have a very easy life. Save complaining for when it really matters.

gasman Mon 05-Aug-13 10:47:38

I didn't want to be called Dr. I just didn't want to be called Mrs.

They wanted to call me using a title. I told them to use my correct title and then they ignored me.

Feminine Mon 05-Aug-13 10:48:12

With all that going on, I'm not surprised you are overwrought!

smile I'm sorry for all the stress you have, and for the loss of your Mum.

inneedofsomehelpplz Mon 05-Aug-13 10:48:24

drown the bastards!!!! how dare they not know who you are!!! biscuit

gasman Mon 05-Aug-13 10:48:39

HappyMummyofOne read my update.

Easy life... I think not!

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