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to be pissed of and angry that basically they are calling me a liar

(4 Posts)
sillyoldfatcatpuss Wed 11-Nov-09 13:06:25

We had a holiday booked for January which we have had to cancel (financial reasons sad). I wrote before the 8 week deadline to cancel and had a payment reminder today so phoned them up and they said they haven't received my letter and as the 8 weeks have passed I'll have cancellation penalties to pay angry.

I've emailed them a copy of my letter but am waiting to hear back. Apparently I can't prove I sent it on the date I said (in other words I'm a liar!). B@stards... we're in enough financial sh1t without having to pay out more.

Feel like crawling under the nearest rock

Lilyloo Wed 11-Nov-09 13:08:38

Did you send it recorded delivery (hopeful)
you will have a receipt from po then with date ?

sillyoldfatcatpuss Wed 11-Nov-09 13:17:06

Just heard back, thank goodness, they believe me <phew>.

Have learned a lesson there Royal Mail

thehairybabysmum Wed 11-Nov-09 13:30:45

Can you ring the co. ask to speak to someone senior and appeal to their better nature.

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