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To expect F*****g Lloydstsb to answer the phone.

(7 Posts)
veryconfusedandupset Tue 03-Nov-09 12:05:57

Have booked holiday, villa owners want cheque in the post for deposit posted today. Unfortunately I discovered this morning have only paying in slips in my cheque book ( very little used these days) as DH has writen last cheque without telling me.

I did think that if I telephoned my branch they might be able to issue a temporary book or one off cheque for me to use and wanted to call in at lunch time to collect it.

So, I called the branch number which is in fact a central number. Today there was no choice but to listen to a long recording about Lloyds and the EU that went on for ages and ages - at least 5 minutes. Then there was a recorded announcement saying they couldn't answer the phone for another 10 minutes! Tried again a bit later - left phone off hook and made coffe whilst recorded message on, still same.

Then I tried the back door route via internet support help line - they said they could ask branch to ring me but it might be anything up to 3 hours to reply as they would be busy dealing with the people who had taken the trouble to call into the branch. Told by "help line" lady I was being very rude and unreasonable to expect a phone call sooner.

Tried to ring branch direct on the number they gave me - no response, phone not answered. Rang internet help line technical support again and they said they would send a fax asking branch to call me - 3 hours now gone by and still no response.

AIB totally U to think that when I pay Lloyds
£132 a year for my account they could at least get off their arses and answer the phone! And why oh why is everyone who called this morning having to pay for 5 minutes of nonsense about Lloyds and the EU commissioners whether they like it or not?


OhYouBadBadKitten Tue 03-Nov-09 12:10:29

Maybe this explains a little very frustrating for you though.

LadyOfTheFlowers Tue 03-Nov-09 12:10:58

Used to be a manager at LTSB before started having kids in 2005.

They won't issue a temp cheque book, they don't hold them in branch.

They will arrange a Bankers' Cheque for you, will cost you £10.

HTH a bit? At least you know what to expect?

ruddynorah Tue 03-Nov-09 12:12:43

yes very unlikely they'll issue temp. cheques.

is there another way to get the money to the villa owner? are they in the uk or abroad?

LadyOfTheFlowers Tue 03-Nov-09 12:23:03

They could arrange a 'Chaps' payment but this costs £25 (may have gone up in 4 years - probably) but has to be done by a certain time or it won't get there today - can't remember cut off time.

We sometimes used to arrange one off standing orders which of course were free, and would go out the following day, but still take up to 4 days to get to another bank's customer.

Am assuming the recipient is not LTSB too? Or has an a/c there at all? You could do a transfer then, even on the cashpoint, without having to actually go in to a branch.

scaryteacher Tue 03-Nov-09 13:01:34

If the villa owner is in UK, and you have internet banking, LLoyds are now doing same day transfers on the internet. I ahve made several payments like this recently without any problems.

Know what you mean about the internet helpline being rude. I had to call recently about the Lloyds/Firefox problem. All the men I spoke to were really helpful. The females were not - one said it wasn't nice to sit there listening to people being nasty because their internet banking didn't work. I pointed out:
1: I hadn't even started being unpleasant yet.
2: It was her job to deal with customers and she should do it and not whinge at the customers.

veryconfusedandupset Tue 03-Nov-09 13:43:18

Eventually, after ringing again and telling the technical support people that they could try faxing someone who works at the branch whose name I remembered I got a call back - yes, they can isue emergency cheques and having heard about it they agreed to do so from a closer branch to where I work - so having taken the back door into the branch and getting to speak to a real human being
all is now well - pity it took them nearly 4 hours to find someone though!

I have got my contacts personal direct line number in my phone memory now.

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