popped into my local M & S food hall in my lunch-hour and mistakenly thought it was reasonable to ask for help from a customer assistant as I hadn't used their self-service check-outs before.
I couldn't get the bloody thing to work, not helped by the fact that I was laden down with a heavy laptop and files, was late for a meeting and there were no bags/baskets for my stuff..
Anyway, scanner wasn't working for me so assistant came over as requested, but grabbed the stuff off me rather impatiently and remonstrated with me that I wasn't listening to instructions. I explained politely that she hadn't shown me how to use it. She told me off again at which point I again politely but this time firmly pointed out to her that i was
a) merely asking for her help
b) actually a paying customer and didn't expect her to get angry with me.
She retorted that she was, quote "angry with me for not listening"!! wtf?! Where does a slip of a girl get off on feeling it's acceptable to get angry with a customer asking (politely) for her help?!
I appreciate this is hardly up there as a majorly significant awful event of my life but I'm enraged that this casually rude and downright aggressive attitude is seemingly acceptable on the high street.
Is it my pmt over-reacting or is this v unreasonable??
My rant over now. I shall go and get a life...
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AIBU?
to expect polite & pleasant service from M & S not an angry rant from a stroppy teenage staff member?
53 replies
NewPenName · 03/11/2009 11:31
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