dd2 was watching mickey mouse clubhouse this morning at about 10 when my tv froze so i turned it all off and tried to start again and now have no tv channels and spent an hr on the phone trying to get through to virgin for them to say they cant get anyone out till tue night so no tv this weekend with 2 dds no money to go out with them and a very peeed off dp as its arsenal vs spurs and the last race of f1
yanbu that is really crap service, they need to take some money off your bill or give vouchers or something that is a long time to go without any tv channels! but hopefully it might just start up again by itself before tues?
Dont get me started on Virgin, I have had thier service for five years, moved home last month. Had every excuse in the book why my internet, television was not working.(including my move had not been authorised"" ). Anyway after eight days i finally phoned them and said "If u dont get a engineer down here in 24 hours I will throw your equipment out of the window, cancel my diret debit and kill your staff! (ok so that was a bit exaggerated bout the staff but you can see where i am coming from). Anyway, they turned up the next day, cancelled my bill for the month and it turned out to be a lose wire. So the moral of my reply is "check the back of the tv lol,,
My Uncle passed away about 18 months ago and Virgin didn't seem to grasp the fact that the house was empty and they needed to collect their equiptment. We rang and wrote to them numerous times and on one occasion they asked dh if he would like to take over the contract! Talk about incensitive.
Virgin are rubbish. Their tv service is actually great when it works, V+, iPlayer on the tv, 4OD etc, Sky can't do any of that, but their customer service is rotten. We were supposed to have our tv service installed in our new house on October 10th, it eventually was done on the 29th due to various cock ups... and it's only because my dh got the name and direct line of someone in customer services who he called each time there was some kind of setback that we've got 3 months half price tv.