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to be really peeed off with virgin

(13 Posts)
mumof2rugrats Fri 30-Oct-09 19:29:49

dd2 was watching mickey mouse clubhouse this morning at about 10 when my tv froze so i turned it all off and tried to start again and now have no tv channels and spent an hr on the phone trying to get through to virgin for them to say they cant get anyone out till tue night so no tv this weekend with 2 dds no money to go out with them and a very peeed off dp as its arsenal vs spurs and the last race of f1 angry angry

southeastastralbeing Fri 30-Oct-09 19:31:51

have you tried re-setting it lots? unplugging it etc

SingleMum01 Fri 30-Oct-09 19:42:14

Ha Ha, thought this was a lone parents message!

Firawla Fri 30-Oct-09 19:50:45

yanbu that is really crap service, they need to take some money off your bill or give vouchers or something that is a long time to go without any tv channels! but hopefully it might just start up again by itself before tues?

LaurieScaryCake Fri 30-Oct-09 19:53:54

I signed up with Virgin 2 weeks ago (not installed yet) and they called me after I booked the "easy appointment online" to say they wouldn't fit it til the end of November.

So I'm a brand new customer and they can't come.

It does not surprise me to hear how they treat people who are customers already.

maidenvoyage Fri 30-Oct-09 20:47:45

Dont get me started on Virgin, I have had thier service for five years, moved home last month. Had every excuse in the book why my internet, television was not working.(including my move had not been authorised"" ). Anyway after eight days i finally phoned them and said "If u dont get a engineer down here in 24 hours I will throw your equipment out of the window, cancel my diret debit and kill your staff! (ok so that was a bit exaggerated bout the staff but you can see where i am coming from). Anyway, they turned up the next day, cancelled my bill for the month and it turned out to be a lose wire. So the moral of my reply is "check the back of the tv lol,,

Good luck

HerBewitcheditude Fri 30-Oct-09 20:48:45

LOL I read this as you were really pissed off with a virgin.

As you were

maidenvoyage Fri 30-Oct-09 20:56:23

hey i wish lol

mumof2rugrats Sat 31-Oct-09 07:58:33

iv tried everything they said there was alot of people in my area phoning about it iv got up this morning and still no tv angry and im going to miss x factor and casualty sad

moonmother Sat 31-Oct-09 08:14:27

I had this a couple of months ago, luckily we have Freeview up in the bedroom, so could still watch some telly.

Mine also went at the weekend, and they told me it would be 3 days before they could come out.

By the next morning the service was back on- apparently there was a fault in our area, although it didn't say on the fault line.

My advice would be keep trying the telly periodically, hopefully it should come back on.

If it does PLEASE ring to cancel the engineer, if you don't they'll charge you for the callout.

ginnybag Tue 03-Nov-09 16:43:16

Can't cope with Virgin - they're utterly crap. The only reason I'm still with them is that I haven't got a spare £130 to have a BT line fitted, which I'd need to change providers.

It stuns me that they're still in business, tbh.

exbrummie Tue 03-Nov-09 20:27:15

My Uncle passed away about 18 months ago and Virgin didn't seem to grasp the fact that the house was empty and they needed to collect their equiptment. We rang and wrote to them numerous times and on one occasion they asked dh if he would like to take over the contract! Talk about incensitive.

HeadFairy Tue 03-Nov-09 20:30:52

Virgin are rubbish. Their tv service is actually great when it works, V+, iPlayer on the tv, 4OD etc, Sky can't do any of that, but their customer service is rotten. We were supposed to have our tv service installed in our new house on October 10th, it eventually was done on the 29th due to various cock ups... and it's only because my dh got the name and direct line of someone in customer services who he called each time there was some kind of setback that we've got 3 months half price tv.

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