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to want to name and shame this hospital for the truly shocking care my mother has recieved there. Let this tell you what's been going on there.

(38 Posts)
FluffySaysTheDailyMailsShite Mon 26-Oct-09 11:59:07

I am so very, very angry!

SleepyCaz Mon 26-Oct-09 12:16:56

Think you deffo should name and shame. I work nights on busy hospital wards and think care and consideration should ALWAYS ome at the top of the agenda. Not having time to read the notes of a patient who's medication cocktail has such a delicate balance is a disgraceful excuse for just not being arsed, in my opinion.

Have you complained to the hopsital's patient liason service?

sarah293 Mon 26-Oct-09 12:21:28

Message withdrawn

beldaran Mon 26-Oct-09 12:22:00

Hi Fluffy,

I live in Stafford and am disgusted on your behalf at the treatment your mum has received.

Have you though about getting in contact with the lady who is campaiging for a review of the hospital...i'm sorry i can't remember her name but i'm sure there is usually an article in the Staffordshire Newsletter every week about it. Or contact David Kidney?

The more people that come forward and complain the more pressure is put on the correct things.

Hope things get better for you and your mum.

beldaran Mon 26-Oct-09 12:24:00

Edit: I'm assuming that i read your other thread correctly and that it is Stafford Hospital. If not, my apolgises.

FluffySaysTheDailyMailsShite Mon 26-Oct-09 12:24:59

It was Stafford hospital, we've not approached anyone yet, we are waiting to see how she is first, she has respiratory problems already and has been in mild heart failure for a few months so any operation is a risk, we are all really worried.

Thankyou. I'm going to save this thread.

Seuss Mon 26-Oct-09 12:25:29

Not unreasonable at all. That is horrendous and not acceptable. Ok staff are busy but reading notes and giving medication is part of their job so no excuse there IMO. Even more depressing since it was all so avoidable.

Seuss Mon 26-Oct-09 12:27:19

Hope your mum gets better soon.

VulpusinaWilfsuit Mon 26-Oct-09 12:27:43

Contact the Patient Advisory and Liaison Service and ask how you go about making a formal complaint.

Ask to speak to the Hospital's risk manager.

Stafford hospital is in the shit already as I'm sure you're aware for poor patient care so they ought to jump to it and respond to your complaints.

Keep a record of EVERYTHING, including phonecalls. And ask for copies of notes NOW in case things go missing later. It does happen sad

OrmIrian Mon 26-Oct-09 12:29:35

That is disgraceful!

FluffySaysTheDailyMailsShite Mon 26-Oct-09 12:32:22

Thankyou. I'm so angry. I need to go over and sort it all out, ds possibly has swine flu, I'm on steriods and going into MS remission so can become really ill if I catch it, it never rains hey! sad I keep telling myself things can't get worse, they have to get better from here.

beldaran Mon 26-Oct-09 12:35:19


Her name is Julie Bailey and she set up the Cure the NHS campaign group.

Hope that link comes out ok.

I have my fingers crossed that your mum gets better. If you need anything i'm only on Wildwood and would have no problems in bringing stuff to the hospital.

FluffySaysTheDailyMailsShite Mon 26-Oct-09 12:39:04

smile Thankyou.

I don't live near my mum, I'm in Derby. My sister and her family have been going to see her, I spoke to her last night, she's with it but only just. She's in alot of pain and her leg is in traction so it must be a fracture of the neck of femur. I don't drive so can't go over, even if ds didn't have possible swine flu, I feel so useless here.

You have all been so kind, thankyou.

Stayingscarygirl Mon 26-Oct-09 12:42:31

When I trained as a nurse, one of the things we had to ask about when admitting a patient was whether they were on any medication, and the doctors had to check too, and then had to write the patient up for all their medication on their drug charts. The medicines were dispensed by the hospital (and the patient's relatives took their medication home), and the nurses dispensed all medications.

Two members of the nursing staff had to do the drugs round together, checking the patient's drug chart, ensuring we gave all the medication due at that time, checking we'd dispensed the correct medication and dose, watching the patient take it, then signing the chart so we could prove it had been done properly.

Under NO circumstances would a patient's medication have been left on their locker - it's just not safe there. A patient who is unwell and stressed won't necessarily remember to take their drugs, and any drugs administered should be overseen by the ward staff in case of any potential problems with combinations of drugs. Also, drugs left on a locker could be taken by the wrong patient or stolen.

I am so sorry about what happened to your mother, Fluffy - in my opinion it is a clear failure of care by the hospital, and an easily preventable one too.

AtheneNoctua Mon 26-Oct-09 12:43:21

How dreadful! sad

MillyMollyMoo Mon 26-Oct-09 12:43:28

Stafford was in the press not long ago for allowing several patients (elderly) to die un necessarily, you must complain and go to the press if you get nowhere.

FluffySaysTheDailyMailsShite Mon 26-Oct-09 12:51:35

We are going to complain, then chat to a solicitor as this is negligence. I have to go over to collect the information, I won't let this one go, it should never have happened. I just keep seeing my mum, lying on the floor crying and in pain, I'm so very angry, she was there for hours sad

VulpusinaWilfsuit Mon 26-Oct-09 12:54:23

Get the notes copied before you mention negligence!

auntyitaly Mon 26-Oct-09 13:09:51

Fluffy - how awful for you and your mother.

Cruel negligence by the hospital - complain. It will take time and effort (which, of course, I can imagine are in short supply at the moment) but persevere.

All the very very best to you and your mum.

FluffySaysTheDailyMailsShite Mon 26-Oct-09 13:12:31

Thankyou all sad

FluffySaysTheDailyMailsShite Mon 26-Oct-09 13:13:56

Oh yes, and she was sent home with another patients discharge summary sheet!!

FluffysBeenBittenByAVampire Wed 28-Oct-09 22:55:31

Another call from my sister, turns out my mum also damaged her big toe, which has now gone black. sad She's doing really well though, her femur was shattered so she's had to have a plate put in to hold it together, mentally she's OK though now the infection has cleared. I'm so angry, my sister's sending me all of the dates etc so I can sort it all out.

scottishmummy Wed 28-Oct-09 23:05:31 can help you make complaint
written letter to chief exec and clinical governance. keep copies
stay calm ,non emotive language.clearly document complaint with dates
avoid inflammatory statements or posting on internet naming and shaming at the moment. wait upon responses

scottishmummy Wed 28-Oct-09 23:07:56

PALS complaints they can help you

FluffysBeenBittenByAVampire Wed 28-Oct-09 23:09:33

smile Thankyou.

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