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To be both annoyed and laughing at this phone call?

(8 Posts)
blondissimoismarried Thu 22-Oct-09 13:49:52

I called up Barclaycard to change the name on my card as I've recently got married and the conversation went like this:

Foreign sounding voice: Hello and welcome to Barclaycard, how can I help you?

Me: I'd like to change the name on my card please as I've recently got married.

FSV: You'd like to change your name on your card?

Me: Yes

FSV: Ok, if I can just ask you an important security question, what are the last three digits of your home telephone number?

Me: 778

FSV: 778?

Me: Yes

(very long pause)

FSV: Ok, Miss. Blondissimoismarried, so you want to change the name on your card as you have recently married?

Me: Yes

FSV: Ok now I need to ask you an important security question, what age will you be on your next birthday?

Me: 30

FSV: Thursday?

Me: 30

FSV: Thursday?

Me: No, 30

FSV: 33 you say?

Me: No, 30.

FSV: 30 - Three - O?

Me: Yes

FSV: Ok Miss. Blondissimoismarried, so you want to change your name?

Me: Yes

FSV: I will just need to ask you a couple of security questions, what is the name of the other cardholder on your account?

Me: There isn't one

FSV: There isn't one? (long pause), Ok and what are the last three digits of your telephone number?

Me: You've just asked me that, 778.

FSV: 778?

Me: Yes

FSV: Ok so what will your new name be?

Me: (I say my name and spell it out)

FSV: Ok I will send a new card out with that name on it.

He didn't ask me to repeat the surname or repeat it back to me so goodness knows what name my new card will be in!
Also, I thought they were supposed to need proof of ID - every other card I've changed my name on has required a copy of the marriage certificate?

Anyway it made me laugh!!!

ADragonIs4LifeNotJustHalloween Thu 22-Oct-09 13:52:58

You wont be laughing when you've apparently bought 4 return tickets to Singapore, a BMW and a chinese takeaway for 15 with your "new" credit card. Which never lands on your doormat.


TheDevilEatsBabies Thu 22-Oct-09 13:54:38

yeeeeaaaaah, i'd follow it up with a letter.

Gracie123 Thu 22-Oct-09 13:55:43

When I got married I had to get the name on my Natwest credit card changed 3 times, despite spelling it for them.

And I don't think it's a particularly difficult name either...

Weegle Thu 22-Oct-09 13:57:01

fantastic. It has taken me nearly 6 years to change my name with Standard Life. They have managed 3 changes of address in that time. On my last attempt I got a letter addressed to Miss Weegle's Maiden name, new address. Content of letter Dear Mrs Weegle's Married name - please accept this letter as confirmation that we have changed your name on your pension. I'm still not convinced hmm

Hope it actually turns up ok!

pruneplus2 Thu 22-Oct-09 14:00:17

I had this with SKY the other day. Its been playing up since the new bloody card was sent out "to enhance our viewing pleasure"

After 5 mins confirming who I was, me having to repeat every answer twice we got down to the technical stuff:

Me: Changed card to new one, its not working.

SKY: Where did you put the card?

ME: in the toaster In the slot I took the old perfectly working card out of.

SKY: Are you sure?

ME: Perfectly sure thank you

She asked me this question no less than 6 times during the course of our conversation.

SKY: I will send a signal - SKY will be working again in 10-24 hours.

30 hours later - still not working. Phone them again, they send out new card, its now working...

I soooo wasted 15 minutes of my life on that first call.

DuelingFANGo Thu 22-Oct-09 14:02:05

I had to take my marriage certificate into the bank, didn't realise you could do it on the phone! shock

blondissimoismarried Thu 22-Oct-09 14:06:11

It just amazed me that he spent all that time finding out who I was, that I would be 30 on my next birthday and the last three digits on my home phone number, yet he didn't really seem at all bothered in checking the actual name that was to go on my card!
pruneplus - I bet you just wanted to throttle them with that phone call!!

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