Sorry, boring description but need to set the scene! I bought my DD a pair of leather brogues from Faith online for £36 on 6 June. They are her school shoes so were worn for a month, then worn again from Sept to now (walks to and from school, 25 mins each way). A couple of weeks after she first started wearing them the head of a nail in the bottom of the shoes rose up under each sole of her heels but rather than bother to send them back then I pushed the nails back down and bought insoles so she could carry on wearing them. Now, both toes of the shoes have worn away from the soles at the front, leaving two gaping holes. The leather has also worn away in various small patches on the surface of the shoes.
Finally I drove half an hour to the nearest Faith to ask for a refund or vouchers. The manager said: 1. they were not 'school shoes' so weren't meant to last, 2. the shoes had been mistreated - my DD had obviously been scuffing her toes to wear them away (DD is 13, not 6, strolls along chatting to mates, not scraping the tops of her shoes along the road) 3. if I'd brought them back earlier with the nail problem she might have taken them back but wasn't going to now.
So, AIBU - is she right - if you buy a pair of shoes from Faith they are fashion shoes so not expected to last more than 4 months or cope with a 50min walk per school day?
If I am BU, please can you tell me where I can buy school shoes for a 13yo that she will wear but are sturdy enough not to fall apart for under £50.
If I am not BU, what can I do next? I don't want to spend £6 sending the shoes back to Faith head office, only to be told that it's my fault for buying crap shoes in the first place.
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AIBU?
To expect a pair of shoes to last more than four months?
18 replies
Rafaella · 18/10/2009 18:35
OP posts:
thesecondcoming ·
18/10/2009 19:40
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