So after a conversation yesterday with the manager guy, where I asked politely for an itemised list of damage caused and expressed that I wasn't happy with the letter as it was unspecific and intrusive.
Today he called back after seeing the letter and firstly, could not give me a list, or any specific examples. Secondly, he couldn't see anything wrong with the letter!
He said that this was actually an average report and did not mean that there was anything wrong with the house and did not understand why it felt intrusive and critical. He said that the inspector has to provide a report and unless it's immaculate this is apparently what they send as routine! He didn't acknowledge that although the letter said 'it is not our place to dictate how you live your life' that was, in fact, what they were doing by commenting on my housekeeping unnecessarily.
Anyway, the manager is going to carry out the inspection next week personally and I'll expect to have a written report stating that the flat is in good order. He also said that they don't pass on these reports to the landlord and that we are considered to be good tenants!
Maybe they will rethink their policy on inspection reports - but I doubt it!
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Update on the letting agents' snotty letter.......
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ObsidianBlackbirdMcNight · 15/10/2009 18:16
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