I may well be BU, i am sure you will tell me if i am
Have had my mobile phone contract with CPW for 5 and a half years, contract about to run out so rang up last week to cancel as i have seen a better deal on the net, the deal was for 100 mins and unlimited texts for £15 a month with 14 months free line rental
CPW said we can match that for you, give you same phone for £15 a month but instead of 14 months free, i would get £200 cash back! she also said i could have a bolt on for unlimited internet.
I said great i will go for it, however the phone came and the battery life is shit, i got the phone on Tues and already had to charge it twice, so i rang to tell them i would like to swap it.
I since found out that the deal they have given me is actually for 75 mins and 250 texts this is not what she told me on the phone
So i have asked them to investigate the phone call and either give me the origonal deal or cancel my contract, they were very reluctant to do this and said they will give me another deal for 200 min but i can't have the bolt on and i cant swap the phone for a different make, i have to swap it for the same make, which is shit because the battery life is shit
AIBU to tell then to esculate my complaint so i can cancel my contract with them? or should i just keep 75 min and 250 text and swap the phone in the hope i just got a dud battery with this one?
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AIBU?
To esculate this complaint with Car Phone Warehouse
38 replies
VinegarTits · 07/08/2009 12:33
OP posts:
RumourOfAHurricane ·
07/08/2009 12:40
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RumourOfAHurricane ·
07/08/2009 12:41
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RumourOfAHurricane ·
07/08/2009 12:42
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