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To think that my less than 2 month old laptop should still be working as new?

(8 Posts)
TheLadyEvenstar Sat 25-Jul-09 09:25:21

It is a Dell Inspiron, have only had it less than 2 months and already the power lead is not working. It says it is not recognised and to plug the correct one in....errrrrrrrrrrr its the one that came with it!!! So I phone PC world and they have told me I have to buy a new power lead surely it is still under warentee?

soz am fed up now.

PrincessToadstool Sat 25-Jul-09 09:28:15

Take it back with your receipt, then.

BlackLetterDay Sat 25-Jul-09 10:07:48

Try contacting Dell directly, I took my laptop back to comet still in warranty because the mousepad and catch to open it were broken. They wanted £50 to even look at it and insisted that the broken catch was reasonable wear and tear. Yes everyone should have to open there laptop with a fork after 3 months hmmangry. I gave up, and I will never buy from one of those crappy stores again.

Snorbs Sat 25-Jul-09 11:38:18

Google the "Sale of Goods Act" for info, and quote the relevant bits to PC World. That might help. PC World is well known for trying to wriggle out of any kind of liability so you need to start quoting chapter and verse at them.

In the meantime, have a look at the plug that goes into the laptop. Most Inspiron laptop power supplies have a round plug that has a tube-shaped metal bit on the end and, inside that, a very thin pin that's about half the length of the tube. If you're not careful about plugging it in then that thin pin can bend or snap off which can lead to the "power supply not recognised" error message. Or, the socket that the power supply plugs into can get damaged if the cable's been pulled (if the pin's snapped off, you may see it still in the socket). If either of those are the case then the shop could claim it's normal wear and tear in which case you might be stuffed I'm afraid.

TheLadyEvenstar Sat 25-Jul-09 12:09:03

Snorbs, thanks. I have spoken to them again and they have said to contact dell and guess what they are closed until monday grrrr. However having looked online i have found loads of forums where people are all complaining of the same thing it seems a design fault with dell.

Snorbs Sat 25-Jul-09 12:17:17

Your contract, and hence your dispute, is with PC World. You paid PC World the money and PC World supplied you with the goods. By pointing you at Dell they're trying to fob you off and wriggle out of their own responsibilities under the Sale of Goods Act.

UndertheBoredwalk Sat 25-Jul-09 12:35:47

Agree with Snorbs, Dell are actually excellent at this kind of thing if you bought from them direct, but your dispute is with Pc World not Dell, they are just trying to wriggle out of it.
You gave your money to PC World tis therefore their responsibility to sort out the problem.
I'd call them back tell them this and threaten to go to trading standards if they don't comply.
It might actually be worth taking the laptop into the store rather than calling them, I think calling Pc World takes you to call centre? The staff instore where you bought the laptop may be better. Especially if you ask to speak to a manager.
last time I went in with my laptop the man at the repair centre gave me a new power lead from his store and my laptop wasn't even in warranty worth a go!

TheLadyEvenstar Sat 25-Jul-09 13:30:54

thanks ladies I will take a walk down there shortly!

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