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AIBU?

to expect a buggy to last more than 8 weeks?

27 replies

thederkinsdame · 01/07/2009 17:30

Gah! My son's buggy broke today. We've only had it since the beginning of May, and the footrest and a bit of the handle fell of today. Surely it is not unreasonable to expect a buggy to last longer.

Worst of all, when I contacted the online retailer, they are refusing to offer more than a repair, even though Trading Standards have said it is not unreasoanle to expect a relacement or a refund because of the fact the buggy has only lasted 2 months.

I should add that it wasn't a cheapo £10 job, it was £65, which although not top of the range makes it a fairly decentish one, i would have thought.

OP posts:

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PrincessToadstool · 01/07/2009 17:30

This reply has been deleted

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PrincessToadstool · 01/07/2009 17:31

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CarGirl · 01/07/2009 17:32

eek!!! Name and shame!

thederkinsdame · 01/07/2009 17:35

Think big online retailer of baby goods with good discounts. Very disappointed as their customer service has in the past been first-class.

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thederkinsdame · 01/07/2009 17:38

I should add that I don't want to N&S yet, as I have just written them a very firm e-mail outlining whatthe TS people told me to say, so I guess we should wait and see what happens first... I'm not holding my breath!

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CarGirl · 01/07/2009 17:39

which brand buggy was it and how old/heavy is your dc?

thederkinsdame · 01/07/2009 19:18

Obaby, and my DS is late 2s. We don't use it all the time, just when he is tired or on longer trips, so TBH it has probably had more like 4 weeks use. Grrr!

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CarGirl · 01/07/2009 19:42

Are you sure he's not over the weight limit?

thederkinsdame · 01/07/2009 19:44

CArgirl they haven't stipulated a weight limit, and besides, it is the footstrap that has broken. He hasn't been sitting on that ;-) or even standing on it to get in the buggy!

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SarahL2 · 01/07/2009 19:46

Is the retailer 2 Left Feet?

CarGirl · 01/07/2009 19:47

To conform with the relevant BS I think the weight limit is 15kg ie that's all they have to withstand.

I do completely agree with you that it's unreasonable.

thederkinsdame · 01/07/2009 19:49

Don't really want to say at this stage until we have found out which way it goes after this email... If they don't come trough for us, wwe will N&S of course! I have already left a negative on the product review, but as it has loads of 4 and 5 stars I am sure they will screen out my 1 star...

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thederkinsdame · 01/07/2009 19:50

Don't really want to say at this stage until we have found out which way it goes after this email... If they don't come trough for us, wwe will N&S of course! I have already left a negative on the product review, but as it has loads of 4 and 5 stars I am sure they will screen out my 1 star...

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SarahL2 · 01/07/2009 19:53

If it is 2 Left Feet then I would do a Google search for the name or a Mumsnet search then order yourself another buggy from somewhere else...

thederkinsdame · 01/07/2009 20:08

Not 2 left feet... Besides, I want my money back or a new buggy. CAn't afford to chuck £65 away.

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SarahL2 · 01/07/2009 20:12

Hopefully they'll be back to you soon then.

2 Left Feet are well known for their terrible customer service and lots and lots of people have never gotten thier money back.

Good luck. Maybe check with the CAB - you might be able to sort something out through your credit card provider..

thederkinsdame · 01/07/2009 20:16

Thanks :-) I know of 2 left feet by their reputation. CC company wan't do anything as it is under £100. We have just sent them the TRading Standards stuff and have to hope for the best!

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SarahL2 · 03/07/2009 19:20

The One show had a bit about faulty goods and getting your money back up to 6 years after purchase tonight. Apparently they have advice and sample letters on thier website.

Saw it and thought of you...

Issy2008 · 05/07/2009 19:00

Under the Trades Description Act the goods which are sold must be fit for purpose. If not, then they have to offer a repair of replacement (it's up to the Company to decide). If they do this then they have fulfilled their obligations but if not, you can take them to the Small Claims Court where you can get your money back if the court finds in your favour. Hope it works out

oneplusone · 05/07/2009 19:13

My first (Graco) buggy was around £80 and lasted nearly 3 years, including a trip to Australia and back! Stick to your guns and insist on a refund/replacement plus compensation for the inconvenience. I couldn't imagine being without a buggy for a day when mine were little!

thederkinsdame · 06/07/2009 20:51

Thanks for your posts chaps. The buggy is being picked up tomorrow for them to 'decide' if it is faulty. We've had to buy another one, so TBH if they try to offer a repair, we will hold out for a refund, but if not sell it on ebay, I guess. It's put me off making big purchases on line tho!

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Totallyfloaty35 · 06/07/2009 22:12

I had same prob with them,my jane energy buggy just folded up with dd in it.It broke on the red push down bit,the bit you press with the foot to lock /unlock.Company wanted me to spend £35 on parts even though i only had it 3months.Was not impressed with the customer service and will never order anything from K* again.
Be interesting to hear if they decide yours is faulty.

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thederkinsdame · 07/07/2009 00:01

Totally you are bang on the money ;-) Will be interesting to see hwat happens. I have warned them that I won't go away quietly LOL.

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thederkinsdame · 07/07/2009 00:02

Sorry pressed return too soon. Meant to say that that is shocking. Did you pay or did you get a refund?

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FAQinglovely · 07/07/2009 00:05

that's unusual from that company - I've used them (in person at their store and online) for about ermm

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