...for seemingly holding on to my DS's passport application for OVER TWO WEEKS before sending it on to the Passport Office.
Bit of background...big family holiday coming up - my sister and her family are coming over from the states, my brother and his family are coming over from Brazil, and my entire extended family are supposed to be meeting up in Portugal for a family holiday. My mum booked our tickets (mine and DS's) and there was a bit of confusion about dates. So I suddenly realise that it's 4 and a half weeks until we travel, not 6 and a half and run around like a mad thing getting DS's passport application together.
I phoned the Passport Service helpline to see if I should pay for a fast-track passport, and am assured there's absolutely no need, if I use the Post Office check and send I'll definitely get it back in time. I ask about 20 times if she's sure...yes she is.
So get passport checked and sent by Post Office. Today (one week before we're supposed to be travelling) I phone up to check what's happening, and am told that they only received the application on the 23rd, and as it's a first child passport they can't fast-track it. The date stamp on the Post Office thing is 5th June, the Passport Office received it on 23rd June.
AAAAARRRRRRRRRGGH!!! I know that there's times of peak demand, that's why I was so bloody sure to check it would be ok.
So now I'm massively pissed off, as it looks as though I won't get to see my sister, who I see every 3-4 years at most, my brother who I see even less than that, and miss out on the first holiday I've had in YEARS, because the Post Office decided not to bother sending my DS's application in.
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to be steamingly furious at the Post Office..
15 replies
Alieight · 30/06/2009 21:51
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