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to think that Sky don't really WANT people to go onto Freesat???!!!

(10 Posts)
GBR Wed 24-Jun-09 10:28:34

Have decided to go onto Freesat from Sky, to cut our monthly bill.

Found their website (not connected to main Sky site) by googling.
Rang the number listed on there - it doesn't work, there's a recording saying call this number 2.
So I ring that one - that's no longer in service, call the main Sky number.
Options not available on the telephone menu for Freesat.
Get through to a helpful man who says 'oh they're on another number, let me put you through' - line goes dead.
Get through to another helpful man who does manage to connect me.
Speak to somebody who doesn't sound too keen, but orders two Freesat cards for me - I have to ring one number when I get the cards to activate them, then ring another number to cancel our current service.
One of the telephone numbers he gives me is the first number I rang this morning, that doesn't work - when I query this with him, he says 'oh, you have to press option 2 twice' (there's no menu, it's a secret option apparently).

AIBU in thinking they're making this really awkward, so I don't have to continue giving them 30 quid a month forever and forever?!!!!

stainesmassif Wed 24-Jun-09 10:47:03

oh god, our sky+ not working, i hate contacting sky!!

GBR Wed 24-Jun-09 10:57:08

Iknow, our ordinary box hasn't worked for about a year, it's taken me that long (dread of calling them, plus distraction of new baby) to get around to ringing them - took four goes to get somebody to send the right info down the line to fix it ...

stainesmassif Wed 24-Jun-09 12:44:19

and now you've made me put it off for another day!! who needs sky+ when you've got a baby anyway.

i'm sure it's not a coincidence that ours has stopped working at the exact same time that the warranty has run out!!! hmm

SomeGuy Wed 24-Jun-09 12:52:14

I tried to sign up to Sky once, but their evident contempt for their customers (refused to put me through on a non-0870 number) put me off and so I changed my mind and went Virgin Media instead.

paisleyleaf Wed 24-Jun-09 13:59:03

This is the first I've heard of freesat from sky
looks a good idea. (I've still got another few months of contract with sky first mind).
Is it really as simple as ordering a card (£19ish)....and then that goes into my sky+ box? Then it's all free?
Do you still get the sky channels? (I'm thinking about Lost).

CJCregg Wed 24-Jun-09 14:55:26

I moved into a rented house that had Sky and just told them I wanted to cancel the subscription. As there was already a card in the Sky box, I didn't even need to get one of them! Now we have all the Freesat channels, and it's been relatively easy and problem free ...

paisleyleaf Wed 24-Jun-09 16:15:19

Do you get anymore channels than if you cancel your subscription and just get the freeview then?

GBR Wed 24-Jun-09 16:21:37

see for channel listings.

I have heard that you can just cancel the subscription and use your old card, but I've also heard that the card can 'develop' a technical fault after a while and you then have to get a Freesat card.

Also, I wanted to keep our Sky+ function, which you can for 9.75 a month - I don't like watching live TV any more, can't stand ads and it's handy for DS' favourite programmes, I can limit him to certain 'approved' ones!

paisleyleaf Wed 24-Jun-09 16:34:24

ikwym. I really like the sky +

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