I have been having a lot of hassel with housing benefit.
I got the keys for my new flat on the 13th march. I downloaded the form the night before so i could have it all filled in and ready to hand in. I went to the office and handed the girl the form and told her i would hand in the bank statements, income support letter and tax cred letter. She told me there was no point handing it in till i had all the documents (not what the form said) and that it wouldnt be looked at for a while anyway so it wouldnt matter.
I took the form home and on the tuesday i posted the form as i wasnt going near the office (stupid me didnt get a reciept).
So for the next 6 weeks i was calling weekly to see if the office had recieved my form. They kept saying it would be in the pile and they would get to it. after 6 weeks they told me they didnt have the form and i was to hand in another 1. Anyway by the 27th april the form was handed in.
I had to send in more statements etc and again kept calling to see if they had processed it.
May 18th they call me and tell me they cant process my application as my house has no tax band and it was my responsibility to get it (why not tell me this at the very start) I got the survayor out and he told me it would be done within the week.
I keep calling the council and they keep telling me my address doesnt exist. On wed last week id had enough and called my councillor to see if he could sort it out. Within half an hour my house had a tax band and my application had been processed. Great, well it would be if they werent a bunch of idiots. They are only paying from the 27th april and they are paying the cheque to my landlord even though they know i have been paying my rent and am not due my landlord any money.
They then told me that i need a letter to prove im not in arrears (not a problem). Called today to see when i would recieve the first cheque and that i would be handing the letter in today. The problem with that is it will take 10 days for them to get the letter as it will be sent from local office to hq by courier. I asked if they could do it any quicker and she said no. So that would mean i need to wait 10 days before they even get the letter and will need to come up with £110 for the next few weeks.
I asked if they had a fax machine, she said yes. i asked if the local office would have a fax machine and she said yes. I said well cant they fax you the letter. Guess what she said? Yeah i supose that would work.
Rant over. still need to pay rent till the cheque comes through and clears though. Am i right to think they are taking the piss.
Oh and thanks if you got this far lol
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AIBU?
to think my local housing benefit office train their staff to be arrogant idiots or is it something that just comes with the job
11 replies
starshaker · 17/06/2009 13:09
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