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To laugh in the face of the asda woman when she said she was going to send me a free delivery voucher?

(35 Posts)
HecatesTwopenceworth Tue 16-Jun-09 20:37:57

My shopping was due between 5-7pm tonight.

7pm came, no shopping, no phone call. So I called them. How late is it running I asked?
I'll phone the store and find out and they'll call you back, I was told.

Half an hour later - no shopping, no phone call. I called back. This person said they would phone the store and find out what was happening and the driver would call me back.

20 minutes later - no shopping no call.

I called again. This time I am told it is on its way, they can't say what time, they are having 'van problems'. hmm

at 20 past 8 it finally shows up.

Missing the bag of frozen items. hmm AND the receipt shows that the total cost of shopping was nearly a fiver less than they took off my bloody card!!!

So I phoned up. Explained the bloody FARCE and that my frozen items were missing AND that they had taken nearly a fiver more than the shopping came to.

Apparently that's just what they've 'reserved', not what they'll take hmm and they took the details of the missing items and will refund them. This will take 7-10 working days. angry

So I have NO frozen food AND they have all my shopping money so I can't get more fucking frozen food to manage from now until the 7-10 working days when they will give me my bloody money back!

And then, then she said "I will send you a voucher for free delivery on your next order"



I laughed my head off.

I said Do you really think I will order from you again? I'm going back to Tesco.


MadHairDay Tue 16-Jun-09 20:40:21

I've just switched to Tesco for similar reasons. Last time asda failed to bring me any milk (8 x 4pinters) and no fruit and veg, and made a hoo har about refunding the delivery - will only give a voucher for next time. I'm fed up with them now - hoping Tesco have better customer service at least. YANBU.

psychomum5 Tue 16-Jun-09 20:40:24


I am not laughing at your predicinment (sphmm), as that is really shite sevice, but I am laughing at your explaination of it, and thinking that my gun for aunty still has spare ammowinkgrin

HecatesTwopenceworth Tue 16-Jun-09 20:44:23

Psycho, I'll meet you round the back in half an hour. grin

Mad - I have used Tesco for years, almost never had problems with them. (Once or twice they've fecked up, but I've had better apologies!!) I have used Asda about 4 times - twice has been like this!! I must be stupid for giving them another chance! hmm

psychomum5 Tue 16-Jun-09 20:45:29



<<getting high on adrenalin.....surely this is a bad bad thing....>>

HecatesTwopenceworth Tue 16-Jun-09 20:47:05

Oh, and - AND they didn't deliver 4 of my items.

I am prepared to accept substitutions.
Do you know what they were? these items that apparently are unavailable in any form in a large asda store?


curry sauce
gluten free crackerbread

ok, that last one I am prepared to overlook grin but are you seriously telling me that there was NO chicken, fish or curry sauce of ANY make, in asda today?

What a load of shit they are!

psychomum5 Tue 16-Jun-09 20:47:55


there was clearly a run on chicken currywink

psychomum5 Tue 16-Jun-09 20:48:14

with a fish starter!!!

psychomum5 Tue 16-Jun-09 20:48:36

and gluten free side dish......

HecatesTwopenceworth Tue 16-Jun-09 20:49:10

When I said didn't deliver - I don't mean the bag of frozen stuff that they charged me for, that's seperate - I mean the bit at the top - "the following items were not available today, you have not been charged for them"

captainpeacock Tue 16-Jun-09 20:56:25

Had exactly the same, I was waiting to cook my Sunday roast. Delivery driver was rude as hell and didn't even apologise. Had to sort out the refund for delivery myself. Switched back to Tesco, but was thinking of trying Asda again. It seems things haven't changed so don't think I will bother.

HecatesTwopenceworth Tue 16-Jun-09 20:57:51

No. I wouldn't bother if I were you.

They are consistently crap. ime.

shelleylou Tue 16-Jun-09 20:58:45

I had problems like this with asda too. 1 delivery was 3 days late as they had computer problems but had taken the money. I had to scrounge of my parents or go to theirs for tea with ds.

Hectate are you sure they have just reserved taken the original total?? If i were you i would check your account. I had a difference of the 12PENCE between the expected and actual price and they took both amounts of my card

GetOrfMoiLand Tue 16-Jun-09 20:59:24

Oh Hecate I am sorry but I am giggling away at the outrage of this post. Have never ordered from Asda (thank god), yes do go back to Tesco.

Sorry still laoughing at the curry sauce, fish, chicken and gluten free crackerbread combo lol smile

Look, did you order wine? Because I think that should be opened right away!

shelleylou Tue 16-Jun-09 20:59:52

hecate sorry

HecatesTwopenceworth Tue 16-Jun-09 21:00:56

Well, they can't take it twice, fortunatly. I use a prepay card for my internet purchases, and there is no more money on it. (I only put on what I am going to use that week) So if they try to take a second fify odd quid, it'll just be rejected.

HecatesTwopenceworth Tue 16-Jun-09 21:02:13

I did not order wine. Sadly I cannot drink alcohol, since my operation it is on the forbidden list! <sob>

differentID Tue 16-Jun-09 21:05:45

Call them again tomorrow- ring head office and complain again!

psychomum5 Tue 16-Jun-09 21:20:32

hecate, never any more alcohol???

HecatesTwopenceworth Tue 16-Jun-09 21:22:21

nothing for 12 months under any circumstances and then 'not recommended' for life. Which means don't do it, but if you do, don't blame us for what happens, we warned you, you pillock!

GetOrfMoiLand Tue 16-Jun-09 21:31:14

Oh dear. That's a bit of a swine. Hope your better after your op (did you order some choccy biccies instead grin)

cornsilk Tue 16-Jun-09 21:33:15

I've just started shopping with ocado and they are much better than Tesco/sainsburys. On time, everything you ordered, complimentary newspaper and voucher for free bottle of wine in next order.

HecatesTwopenceworth Tue 16-Jun-09 21:36:59

I couldn't afford ocado!

no choc bics either GOML <sob>

psychomum5 Tue 16-Jun-09 21:37:19



mind you, how have you been since???

HecatesTwopenceworth Tue 16-Jun-09 21:39:47

Fine. <gibber> no problems <twitch> at all. grin

Seriously, all is well. healed nicely, losing weight.

now you have to go and get a glass of wine to deal with the shock of thinking about someone who is forced to be tea-total for life, don't you? wink

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