i can leave a message now (so someone has emptied message boxbut wont answer phone) how rude would it be to leave one saying I am XXXXX, calling with booking number XXXX, could an appointement be ade for me please at xx hospital and a letter confirming this sent to me? You are supposed to leave a number for them to return call but then im prob wont be able to pick up so would just save hassle?
Choose and Book is a fecking nightmare... I know coz I'm supposed to be using it here (am a medical secretary)
For the last 18 months my smart card to access the system has not worked. I have to get GPs to refer patients by writing an old fashioned letter and I slot people into clinic where I can.
The hillarious thing about this is that management from up high actually rang me to try and find out why my clinics ran so smoothly with no waiting lists and no complaints from patients at all. They wanted to use my methods as a 'model' for the rest of the Trust.
they were well pissed off when I told them that I'd abandoned Choose and Book to achieve this.
Ah a man answered the phone (been ringing them since 9am) to say tho they have recieved the GP request it has to be 'Protocoled' by a Dr or senior radiographer and they will send out an appt, oh joy of joys, it is meant to be urgent as we suspect i have a leaking ovarian cyst and the pain isn't pleasent.
OP - ring PALS for your local hospital and tell them this. The appointment system is supposed to be accessible! I suspect that they don't have enough staff to answer the phone but that's their problem not yours. Just booking you an appointment and sending it out doesn't give you the choice you should have. I used to work in an appointments centre and the service you have described is very far removed from what we offer.
Littleducks - Hope that an appt comes through for you as YANBU.
I had to use choose and book recently, in reality there was no choice as only one of the three hospitals had any appointments on the system. I booked an appointment but got no confirmation and it was only by chance that I knew to got to the outpatients department (for a paediatric urology appt) as the telephone operator had mentioned it in passing. 'Tis a useless system!
Left several messages, gave my phone number to see if that would help but o call back
Mailbox is full 80% of the time
Spoke to PALs who gave me a dept manager number, she said she had been emptying mailbox as she ws aware it was full (i think they have bee presssing delete) as they are shortstaffed and manger not around next week, She couldnt get through on the phone so we will walk down and will give the my detail to make appointement to post out
I am so that this much time has been wasted
It is choose and book but is dealt with in house not by a call centre (i called them too in the hope they would help but they cant)