Bought a pair of these for DD at the start of term. Had no choice to get these as they were the only style that were 'closed in' rather than just straps.
DD has obviously played with the toys, but not much tbh. However, the sole of the shoe now has an obvious ridge in it where it lifts up, plus the whole inner sole seems to have slipped sideways. DD refuses to wear them, and I can't say I blame her - they are uncomfy when I put my hand in, let alone to walk on.
I intend to take them back dcomplain they are not fit for purpose. They have obviously not been made sturdy enough to cope with the fact that they will have a bit more fiddling around with than normal shoes. DD has worn them for about 6 weeks though.
Six WEEKS? of COURSE complain. If you dislike complaining (I do), just approach the assistant on the basis that s/he will be just as shocked as you are that these shoes are unwearable so quickly. Worth having the right legal buzzwords from the Office of Fair Trading website or whatever, but I'm sure they will want to replace the shoes or give you your money back.
YANBU. they are not fit for purpose and therefore contrary to Sale of Goods Act. They should repair (may not be practical, replace or refund).
FYI I took a pair of high heels back to Joes teh other day. Have had them about 5/6 months, but not worn much. I don't know name for it but something has gone and teh heel keeps bending. Jones said they would give me a full refund / replacement to original value if I provide receipt/bank statement.
Ooh, consensus! That must be a first I am not worried about complaining as I feel I am in the right. I suspect that I will not be the first to do so either. However, I suspect they may try to blame my dd for using her shoes too much lol!
Yes these shoes are awful. I had thought Clarkes were above "gimmicks", like the free toy in the cereal idea. I too was really annoyed when these were the only pair of shoes that would fit DD. (so they said at least!!) She did not even play with the toy much but the sole was just not solid enough. Totally daft idea!
maybe it's because I took the toy out as soon as we bought the shoes, but DS2's shoes are still fine (just went and double checked in case they'd gone downhill since I was looked ). Bought at the start of this term too.
Clarks are very good at refunding and replacing. They will be able to see by the wear on the sole how old they are if you have no proof of purchase. Their customer care was always brilliant. I do like Clarks but that's because many of my family members are shareholders and so I get 33% off!!!
Ruby - good point lol! They are quite scuffed actually, but I make the dc's wear them till they fall apart or are too small, so am not returning them just because they look worn. I am returning them because they are crap shoes lol!
TSkulls - just wondering whereabouts in the country you are if you have unfriendly Clarks staff
Yes - we had the same problem! Also I think the design of the shoe means that the heel is deep, but the back of the shoe at the ankle shallow (IYSWIM) - DS1 complained that they kept slipping. In the end we dumped them and bought new ones .
Problems with Clarks have been 'detachable' flowers on dd's sandals breaking easily time and again. Took them back twice. Not terribly helpful.
Waiting nearly 25 minutes with dc in an empty shop whilst two assistants stood doing nothing in the doorway. 'We are here for the adults shoe section' The only other assistant was tied up with a customer. I was in there to spend the better part of £100 on 3 pairs of shoes . Wrote to head office about that.
Taking back school shoes that looked truly awful after about two wears. All our fault apparantly.
The endless choice on the shelf but not in stock scenario. So you buy what they have not what you choose.
Clarks and I have a terrible history. I rarely go there any more, I get too worked up.