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I'm all for helping the aged but shouldn't they say thank you?

(11 Posts)
captainofthemummies Fri 03-Oct-08 12:17:14

MIL gave us a load of stuff (for 'when you do a car-boot' - but that's a whole nother thread) and I sorted some and took it to the local charity shop. Walked in with bulging bag, told 'In the back room please!' by the old lady behind the desk. Took it in the back, the lady there demanded 'do you Gift-Aid with us?' (no pleasantries like thank you) and when I said I don't pay tax she turned her back and went on with what she was doing. Walking back through the shop the old lady behind the desk shouted 'Have you done this????' slamming the christmas raffle ticket book on the counter and tapping it with her finger.angry

I just wanted a thank you, and all I got was demands for more money. Shan't be taking stuff there again - it's not like we have a shortage of charity shops on the high street.

hertsnessex Fri 03-Oct-08 12:19:30

miserable old trouts, dont bother next time.

FAQ Fri 03-Oct-08 12:20:38

god that sounds awful - I was in a charity shop yesterday umming and ahhing for ages over 3 jackets (I bought all of them in the end blush) and the lady behind the till gave DS3 a biscuit (after asking me first) - she was really lovely - but was left speachless when I marched up to the till with all 3 of the jackets grin

onepieceoflollipop Fri 03-Oct-08 12:21:20

That was rude, I agree.

I would be inclined to ring and speak to the manager - sounds as if they need to brush up on customer relations training. I wouldn't complain tbh, just bring it up in a nice way.

Obviously most of the staff are volunteers, and charities do attract a wide range of volunteers shall we say.

Bad manners do make me angry though.

TsarChasm Fri 03-Oct-08 12:26:22

Oh dear. It's true many of them are volunteers.

My sil was manager of a charity shop and had a devil of a job to manage some of them. A few were terribly rude and of an older generation too.

captainofthemummies Fri 03-Oct-08 12:26:44

I think the lady in the back room was the manager.

quickdrawmcgraw Fri 03-Oct-08 12:28:30

My mil works in a charity shop. Im not excusing the behaviour of the people you met but you wouldn't believe the crap they get. It seems a lot of people sell of the good stuff on Ebay and then take the mouldy rubbish to the charity shop instead of paying to bin it.

I've been there for sorting and the rank, unwashed crap that people leave is beyond belief. Not only clothes but jigsaws with 50% of pieces missing, porn videos inside Postman Pat covers, broken games that the cat has peed on etc etc. I would always say thankyou to givers but I can imagine if you were giving your time for free to sort through people's crap you might get a bit hardened.

Talk to manager maybe and at least get the staff to say thankyou and not always give the hard sell.

TsarChasm Fri 03-Oct-08 12:28:38

Oh blimey. I'd steer clear in future then.

It's a shame. It doesn't take much to say thank you and smile after all.

captainofthemummies Fri 03-Oct-08 14:11:40

I know that most of the stuff given into charity is crap - every monday morning there are bags and bags of stuff left outside from the carboot that didn't sell. But that doesn't mean that they try to get Gift-Aid from everyone who comes in, and if I do donate stuff, I think I should be exempt from having to buy a bloody raffle ticket!

SummatAnNowt Fri 03-Oct-08 14:17:52

After two bad experiences in different cities of being treated like scum by the older volunteers staffing those shops I no longer go to or donate to them. Why are they so horrible and people, including older people, in other shops so nice?

fizzbuzz Fri 03-Oct-08 14:19:14

I give nice stuff to charity!! Have tried selling dd's stuff on ebay, but it doesn't sell. I don't know any other girls in her age group, so it goes to charity.

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