I moved house (as some of you know for a dodgy thread) 4 months ago. I have an account online with m/c and hadnt ordered anything since we had moved.
Ordered ds2 some booties and excitedly anticipated arrival (sad me). Anyway stil not arrived, checked email and 'oh shite' gone to old address which is not occupied and for sale. So i followed parcel tracking thing and it said delivered to safe location. Well no-one lives there so that cant be right.
Have composed email to mc saying (white lie) I had phoned them following placing my order to update them of my address and was assured it would be sorted. (ahem, sorry). I have also emailed the courier company asking how it could have been delivered if no-one was there and a signature was required (£5 deliverly charge to ensure security).
So am now waiting till tomorrow to phone them and try and get it sorted.
Although it's naughty, the not-so-secure delivery is of concern anyway and personally, having had nothing but absolutely shocking customer service from MC in the past, I'd find it very difficult to tell you YABU...
It's their responsibility to prove that the item was delivered. So say you didn't receive the item and see what they say. If they say that the item was signed for ask for a copy of the signature.
They won't be able to provide this and should re-send the boots. They sent the item by courier and the courier had a responsibility to deliver safely. When they discovered that the property was empty or that no-one home they must have sent the boots somewhere. Get the supplier to make the delivery company prove this.
Spoke to them and explained we have moved house and that it was sent to wrong address but we have updated our address details (this is true). They said courier shouldnt have delivered as vacant property and they are claiming against them
Booties should be here by tomorrow. Didnt want to fib and didnt get much sleep for thinking about the booties all alone in the cold dark empty house..