Shopping booked for 7pm to 9pm slot. At 9pm no sign of delivery so I call customer services and am told there is a 5 minute wait. 30 minutes later I am still holding so I call the number again on my mobile and press the general enquiry number rather than groceries.
The guy apologies profusely and as I am on the phone the van pulls up outside. I ask for a refund on delivery (given that its late and l've spent 30 minutes waiting on the phone at my cost) and am told that as its only 30 minutes late he can only refund half of the charge (as its more than his job's worth to do otherwise) and tells me to read the terms and conditions as the slot is only a guide time!
The delivery girl explains someone didn't turn up and they have been running late. She then immediately says she'll refund the full amount of delivery.
AIBU to be pissed off :{
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AIBU?
to think Tesco's customer service is CRAP
14 replies
cocopops · 29/09/2008 21:48
OP posts:
TheHedgeWitch ·
29/09/2008 22:44
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