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to ask for a final bill from Tiscali when no longer a customer?

(8 Posts)
Octothechildherder Mon 22-Sep-08 13:45:22

I recently changed bank accounts and changed my direct debit with Tiscali.

I then changed from Tiscali to BT.

Tiscali have sent me reminder letters saying that August money failed to be paid by DD.

Tiscali have now invoiced me for October - full amount even though left on 10 Sept.

I have rung them and said:
1) I have changed my dd details in advance of the bill and have been waiting for it to be collected.
2) They say as it is in arrears (ffs) they can't collect it by dd - or any future dd until it has been paid.
3) I said I am not paying for the whole of sept when they only provided service for 10 days.
4) They say I have to pay it then they will credit me back any adjustment in November FFS

5) I have asked for a final bill which can be paid in full now for august/ beginning of september including any adjustments.
6) They say can't do it
7) I rant at why not - they escalate it - to what I have no idea.
8) Am going to phone them again (3rd time) to confirm I want to pay NOW!

AIBU to want to pay the bill and close my account with them?
Not sure if just being pedantic - but just don't want to get to Nov and get no refund/adjustment and chase them for it iyswim!

mamazee Mon 22-Sep-08 21:24:08

i found tiscali an absolute nightmare.
i went back and forth with them for months. my mum had the same experience.

akhems Mon 22-Sep-08 21:28:29

I stopped using tiscali in June and they still try every month to take money from my account and are sending stroppy letters angry I've lost count of how many times i've called and reminded them that my account with them is closed but no joy.. they're a pain in the arse bliddy nightmare!

Champagneforlunch Mon 22-Sep-08 21:29:00

I could even speak to them I sat on hold for ages trying to cancel in the end just cancled the direct debit and sent them a letter doesn't seem to have worked though I had another reminder recently.

mamazee Mon 22-Sep-08 21:35:32

print this post out and send it to them

Octothechildherder Tue 23-Sep-08 13:46:26

I rang again last night and they gave me a reference number hmm - they said they would write to me within 14 days with a final amount {{{not holding breath emoticon}}}. I just don't want them to turn around and say I'm refusing to pay - as I'mnot at all - I want to pay, but I want to pay it all not faff about for months.

If it gets to October and they haven't sorted it I am going to cancel my DD and ring them again to ask for final amount AGAIN.

I can't believe they are chasing some of you when you have closed your account.

Rename: Shitscili

mashedup Tue 23-Sep-08 15:42:25

I have broadband with Tiscali, but have been considering changing for quite a while. When I had a technical query and asked them for help, they told me they couldn't help with broadband as I was on pay as you go, dial-up. I've had broadband, paid by direct debit for 2 years.hmm

MorningTownRide Tue 23-Sep-08 15:47:36

Oh God, getting rid of Tiscali is like shaking off a dog shagging your leg.

We were FINALLY billed a closing account after some serious phoning about a hoard of other issues.

We sent a cheque - which was never cashed.

Then recieved a letter saying our debt had been written off

Then six months later we recieved a letter saying we owed x hmm We ignored it.

Good Luck!

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