I really used to like JLP but I've had nothing but bad service of late.
Earlier this year I bought a large amount of goods to be freighted abroad to where we live as expats, which was to go direct to the shippers. Next morning, our postman arrived with all our goods, which JLP has posted to us. Not only that, the goods weren't even wrapped securely, they were in loose carrier bags! It was days before JLP could come to collect it again, during which time we were having to clamber over and around piles of stuff.
In April we ordered a Mont Blanc pen for ds2's graduation, to be engraved with his initials. First of all, I ascertained that the pen we received would not be the display one as it was scratched. When the pen arrived (having had to change the engraving because the one we chose wasn't compatible with that particular pen) it was obviously it was the one that had been on display. Another pen had to be ordered but by then, it was too late for ds's gradution and we had to make do with a facsimile which dd2 printed off the internet.
I recently arranged to have a quote for carpets from JLP. When the guy arrived the shop had failed to tell him all the details so consequently, he couldn't quote for all that we wanted, meaning I didn't get a full costing.
Yesterday I bought a new kitchen bin (exciting, I know!) from them. When I opened the box at home, it was the wrong bl%dy colour - red instead of cream! So now I have to make another 40 mile round trip to swap it.
So, have I just had an unusual run of bad luck with JLP or are they now rubbish??
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to think John Lewis Partnership is going down the swannee?
65 replies
suedonim · 18/08/2008 13:49
OP posts:
MaloryDontDiveItsShallow ·
18/08/2008 15:14
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