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To send this missive to Sainsburys...

(109 Posts)
DonutMum Sun 17-Aug-08 16:29:25

The content of the note says it all. He gulped so mych air in his screaming that he STILL has wind.

"I am writing to complain about a ludicrous situation I found myself in at your Stanway Colchester store today. I asked the restaurant to fill a container with hot water so my baby's bottle could be heated. My baby, who is 5 weeks old, was screaming. I was told that they could not give me water due to health and safety law (!) and they would heat the bottle for me. Are you seriously expecting customers with children who find themselves in this position to be willing to allow a spotty nineteen year old boy to judge when a baby's milk is warm enough? In the event, the milk was overheated and my son continued to scream for a further ten minutes causing great distress to me and to him. This is totally unacceptable and I suggest you review your policy to allow mothers to have hot water and therefore judge for themselves when milk has been adequately heated. After all, I could have asked for a pot of tea with the tea bag on the side and used that hot water to heat the bottle. I also find it incredulous that health and safety "law" is given as the reason - it is quite clearly policy. Unless, you can point out where on the statute books this particular law is - "thou shalt not allow people to have jugs of hot water in case, in their infinite cretindom, they burn themselves."

Thank you for your consideration."

Madlentileater Sun 17-Aug-08 16:31:41

I'd leave out the bit about the spotty nineteen yearold, tbh.

fransmom Sun 17-Aug-08 16:32:07

i can understand it from both points of view, having being in that situation myself (tho a long time ago). it isn't fair to expext a baby to wait for his bottle to cool down


misdee Sun 17-Aug-08 16:32:36

they cant allow you to have hot water on the table as it might get kocked over yourself and child by another customer causing you to sue them. or soemthing like that.

please do not jusge teenagers wrking shops as idiots. had to heat many bottles when working in a coffee shop between the ages of 16-21 and never once overheated a bottle.

moondog Sun 17-Aug-08 16:32:44

Too emotive. Needs to be calm and factual.

Uriel Sun 17-Aug-08 16:32:51

Leave out the spotty bit

and the cretindom bit - that made me wince.

savoycabbage Sun 17-Aug-08 16:33:56

No, I don't think so. That happened to me once. It came back hotter than the sun and we had to wait ages. The world has gone mad. I like IKEA where they have bottle warmers and microwaves and you can do what the hell you like.

missfib Sun 17-Aug-08 16:34:01

it has been the same for me before yet at other places they have no problem in giving you hot water to warm bottle silly really.

BitOfFun Sun 17-Aug-08 16:34:51

I totally agree with you Donut - the sheer idiocy of so much "health and safety" garbage is getting worse all the time. Did you see the thread about mothercare staff refusing to fit a carseat because it was raining? Good for you with the letter, I hope it makes them think!

WideWebWitch Sun 17-Aug-08 16:36:18

I know this feels like a big deal to you but really, it's quite a small thing imo.

I never did warming bottles, when ds was small he usually had room temperature milk as the water was already in the bottle and I just added powder when I needed it.

And your moaning to Sainsburys isn't going to make them change their policy! But hey, if it makes you feel better send it, but agree it's too emotional, stick to the facts. They will send you standard letter about health and safety probably <shrug>

WhyIsItRaining Sun 17-Aug-08 16:36:38

Actually I think this is pretty standard practice and I think your letter is over the top. Take a small flask of boiling water out with you and then you aren't reliant upon cafes etc.

Sorry - YABU.

misdee Sun 17-Aug-08 16:36:47

i do understand its annoying but after people sue places because they spill hot coffee on themselves, they have to cover their backs.

i used to ask customers how long they think we should heat it for to reach the temp their baby would like, and have to heat it behind the counter.

misdee Sun 17-Aug-08 16:37:20

or get your baby used to room temp milk.

BreeVanderCampLGJ Sun 17-Aug-08 16:38:33

Is this your first child. ??

gscrym Sun 17-Aug-08 16:40:33

I've been in a lot of cafes where they said the same thing, some even had signs up about it. I used to get a pot of tea, like someone else said and remove the bag. It's so frustrating when the wee one's hungry and you're getting upset.

I agree with the others saying leave out the cretinous and about the spotty 19yr old.

MaloryDontDiveItsShallow Sun 17-Aug-08 16:41:10

Message withdrawn at poster's request.

ScottishMummy Sun 17-Aug-08 16:41:47

yabu and coming across bitty loon ranting about staff, making dersisory comments,squawking about staute.

next time take a of hot flask

your baby up to you to organise hot milk not the cafe

theSuburbanDryad Sun 17-Aug-08 16:42:08

Get one of these if you're that bothered about your baby having warm bottles.

I bought my friend who was ff-ing one and she said it was the most useful baby present anyone ever bought her!

RubySlippers Sun 17-Aug-08 16:43:44


why insult the young man working there?

a totally over the top reaction

annoying situation but as PPs have said you can take your own flask or your DS can have room temperature milk

fransmom Sun 17-Aug-08 16:45:26

<<hi ruby!! longtime no hear hows you?>>>

misdee Sun 17-Aug-08 16:45:42

h yes, i remember a simi9lar flask from when dd2 was little.

but i got to the point when i was making up hot bottles of water as i left the house, milk powder seperate, by the time i got where i wanted to go the water had cooled enough to use, or if too hot would ask for jug of cold water to cool it down in, and then add the powder.

but then dd2 was strange and liked it really hot hot hot.

MaloryDontDiveItsShallow Sun 17-Aug-08 16:47:48

Message withdrawn at poster's request.

RubySlippers Sun 17-Aug-08 16:50:33

<<hi FM - am fine thanks - hope you are too smile>>

ilovemydog Sun 17-Aug-08 16:59:51

But you're right though that it doesn't make sense if you ordered a pot of tea - you would be given hot water in a pot with a tea bag on the side...

ScottishMummy Sun 17-Aug-08 17:06:13

so order a pot of tea....

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