Am absolutely fuming, yesterday I bought a coat in Bicester village and because one of the buttons was loose they gave me 10% off. Was told at the till that because of the discount the coat had no warranty which was fine with me.
So noticed on their website that the coat was £49 plus now recall I tried the same coat on in town but they only had the bigger sizes left so didnt buy one!
went back this morning with coat and wanted a refund or the same price as in all other Hobbs shops. No they said as we gave you 10% off the item is non returnable. I said I didnt want it returned but the money overpaid back or a voucher for the difference.
I paid nearly double the price for the same coat but with all labels removed and a loose botton!
Store manager back in tomorrow so will call her and see but well pissed off with them!!
thanks Rookie just annoyed with myself really that I asked for a discount yesterday because a botton was loose, hadnt I done that it would have been fine BUT they said because of 10% discount no warranty but not that is wasnt refundable so see what store manager thinks about it.
Real shame though as takes away good feeling about finally finding a good coat!