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to be annoyed with ryan air

(40 Posts)
busymum1 Mon 04-Aug-08 21:43:09

my mil 74 years old wanted to go see her sister in scotland she wanted to spend 14 hours on a coach then spend 5 hours sat in a coach station before someone could collect her she has just had a knee replacement so convinced her after many arguements discussions found her flight from eastleigh bout half hours drive for £60.00 with flybe, her sister then found ryanair had special offer from airport bout hours drive shown as £3.00 flight when paid for became £42.00 special offer was shown as about to expire so she booked it and forgot to look at terms and conditions so she booked with them in haste we have now found will cost mil another £85 to buy passport quickly as flight is in 4 weeks as ryanair really anal unless she was 4 years older then would not need passport fee as would be free cannot get refund from ryanair so she can either
1) loose £40 paid in fare book with flybe
2) buy passport she will never use other than for this flight
3) find someone who wants to buy ticket from her but can't find anyone local who wants/needs it

themoon66 Mon 04-Aug-08 21:45:08

why would she need a passport? She is not leaving the UK. Photo ID should be fine should it not?

Hassled Mon 04-Aug-08 21:46:52

Doesn't have to be a passport - driving licence will do it.Details here

tissy Mon 04-Aug-08 21:48:27

does she have any other photo id? Driving licence?

She shouldn't need a passport if travelling within uk, but they are reasonable in wanting to check someone's identity.

RyanAir are notorious for adding on all the fees etc at the last minute, but surely sister of MIL shouldn't have stumped up without checking it was ok?

busymum1 Mon 04-Aug-08 21:49:25

she has never driven a car any other airline would accept other forms of id but ryanair anal

busymum1 Mon 04-Aug-08 22:05:05

bump

Flibbertyjibbet Mon 04-Aug-08 22:21:12

hate to be a wet blanket but you can't sell the tickets on. They will either charge a fortune for the change of passenger details or just not allow it at all, so they can sell the seat again.
tbh I'd put it down to experience and go with flybe.

Sums: Ryanair ticket wasted £40
New Flybe ticket £60
Total £100

Ryanair Ticket £40
Passport £85
Total £125

Its cheaper to forget Ryanair and buy a flybe ticket.

BUT flybe will still want some form of official photo id won't they? Better check their website to make sure she can supply what they want without it being a passport or driving licence.

Flibbertyjibbet Mon 04-Aug-08 22:23:29

Here you are. From flybe website. Hopefully she will have a pension book or bus pass? Best take both to be sure wink

A valid passport
An expired passport (can be used on domestic flights for up to two years after expiry)
Valid photographic EU or Swiss national identity card
Valid photographic driving licence
Valid armed forces identity card
Valid police warrant card/badge
Valid airport employees security identity pass
A child on parent’ s passport is an acceptable form of ID
CitizenCard
Valid photographic firearm certificate
Valid Government-issued identity card
SMART card
Electoral identity card
NUS cards photographic (National Union of Students)
Photographic University/College ID card
Company ID cards of Nationally recognised companies (photographic)
Council issued bus pass (Senior Citizens only)
Pension book (as only acceptable form of non-photographic identification)

WendyWeber Mon 04-Aug-08 22:25:36

Hasn't she got a bus pass? They usually have a photo on?

busymum1 Mon 04-Aug-08 22:27:25

Flibbertyjibbet can name change ticket apparently free but ryanair so no doubt will increase fee to god's knows what I agree passport works out expensive cheaper to rebook with flybe but she does not want to go now as worried where to find £100 on pension tellin me I should have let her take coach as would be cheaper

busymum1 Mon 04-Aug-08 22:28:19

ww not for ryanair told you they are anal only photocard driving license or passport

MatNanPlus Mon 04-Aug-08 22:30:47

From Ryan Air :

For British and Irish citizens who are travelling on flights to/from the United Kingdom to/from the Republic of Ireland (Common Travel Area), a valid driving licence with photo is acceptable photo ID.

Passengers who are citizens of other countries travelling on these routes must present a valid passport (with visa if applicable) or a National Identity Card issued by the government of a European Economic Area (EEA) country.

A valid driving licence with photo is acceptable photo ID for travel on domestic flights. (Please note that driving licences are not accepted when passengers are using online check-in).

CantSleepWontSleep Mon 04-Aug-08 22:30:50

If the person booking the flight 'forgot' to look at terms and conditions, then yes, YABU. They are given for a reason.

Flibbertyjibbet Mon 04-Aug-08 22:31:55

My inlaws take coaches to croatia, italy, every bloody where cos it saves them a few £ on flying.....

Sitting on a coach from cumbria to Croatia... No amount of money saved would induce me to do that!!

Ok do what we do with my auntie, let her suffer on the coach for cheaper then book her a flight back [smile} just be sure she takes her pension book and bus pass for id!!

BTW if she wants to do it cheapo, didn't someone test out whether you can get from lands end to john o groats local bus by local bus when the 'free buses for pensioners' thing came in?

Suggest that if she's after saving money grin

WendyWeber Mon 04-Aug-08 22:32:13

Well I loathe ryanair so have no probs agreeing with your OP (ie no, you are not being unreasonable!)

Have you actually spoken to them though? They may just be assuming that OAPs don't fly hmm - surely they can't say legally that a bus pass won't do??? (I know it's hard to get through and speak to a human mind you)

MatNanPlus Mon 04-Aug-08 22:32:29

Oh, i take it she doesn't have a DL then hmm stumped.

WendyWeber Mon 04-Aug-08 22:33:21

CSWS, look at ryanair's acceptable IDs and then look at Flybe's hmm

DillyTanty Mon 04-Aug-08 22:36:04

is it really £85 for a new passport? isn't that the one-week turnaround one? have you phoned the passport office to see how long they're taking at the moment? four weeks would be a loooooong time imo, more like two in reality.

kslatts Mon 04-Aug-08 22:54:57

My MIL often flies over from Ireland and has used Ryanair in the past, she doesn't have a passport or driving licence and has not had any problems so I'd phone Ryanair and check, she does have some form of photo ID.

babster Mon 04-Aug-08 23:02:57

It is never unreasonable to be annoyed with Ryanair grin what with their hidden charges for every bag and breath of air you take, and not letting families with small children board first. Hate'em!

DillyTanty Mon 04-Aug-08 23:06:15

they do if you ask for 'special assistance', let you on after the people who pay to board early. it's not that unreasonable, imo.

busymum1 Tue 05-Aug-08 08:43:32

my mil niece phoned and explained but they were very rude to her on three seperate occassions, kslatts how long ago did she get on without passport any ideas my mil phoned passport office they said normally 2-3 weeks but could not guarantee it!

LIZS Tue 05-Aug-08 08:46:40

how much is a provisional driving licence ? Can't believe she wonlt have somethignthat is acceptable otherwise.

busymum1 Tue 05-Aug-08 08:49:22

£50 but would have to phone as don't know if she would need a medical due to age still think would be cheaper to rebook with much more sensible flybe £59 with sensible rules for id provisional licence would be £50 pluss photos approx £4.00 so only £5 cheaper but with added worry of it taking ages to arrive

forevercleaning Tue 05-Aug-08 08:51:10

can she cancel the flight due to ill health or something and get her money back? then re-book with flybe? Just a thought.

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