To expect my shutters from Hillarys Blinds to be ready now when I ordered them in Sept

[yogimum]

I have rang them four times and am fobbed of regarding fitting date. I have asked for a my deposit back.

[Lazarou]

Ours took about a month to be fitted. Have they told you why it's taking so long?

[yogimum]

thats just it, they haven't contacted me once. When I ring they said they are waiting for them to come in and I'll get a call from the fitter. They set a date to ring me and I never get the call. What annoys me most is on their adverts they are promising people blinds in time for Xmas.

[Lazarou]

How long did the fitter tell you they would take to arrive? Also, make sure you have the receipt for your deposit. Once the blinds/shutters are in then the fitter will ring you, but two months is a long time to be waiting. I suppose you could speak to the fitter directly and ask him to find out what the holdup is.

[yogimum]

well I will ring them on Monday pretending to be a new customer so I can get hold of the guy who gave us the quote as he is local to us. Hopefully he will be able to let us know what is going on.

[WinkyWinkola]

Oh no. Hillary's are a nightmare. I wanted Roman blinds fitting. The guy missed two appointments, was late for the third. Said he'd drop off some sample books but never did so I couldn't even get a quote from him.

They are dreadful. In the end I went to a local blind makers.

Also, bella vista shutters are good. Six weeks from order to fitting.

[yogimum]

I told them today that "I'd see them on the Watchdog program" I went with them as there was very little choice in my area.
WW thanks for that, if I don't get any joy on Monday I'll get a quote from someone else.

[FluffyMummy123]

Message withdrawn

[Lazarou]

Mine are from Hillarys, but i'm not sure I like them now they are up. Am pretending I love them though because I chose them.

[yogimum]

I only chose shutters as my dining room is at street level. We don't have many people walking past as its a new development but it will change I'm sure.

[CrimbleMint]

Hillary's (eventually) fitted all our new blinds just over a year ago. Every single blind (four different types) have broken. Their after sales service is shite, it must be the way we use the blinds.

[Lazarou]

I'll give mine a couple of years and then change them, well, maybe just a year...

[Raffaella]

I ordered mine back in September, the agent came out twice to re-check measurements.

Found out when I chased it up with head office three weeks ago that the agent hadn't even put the order through! Managed to cancel deposit cheque and am now using local company.

[yogimum]

Phoned them this morning and got more bullshit. They told me I couldn't have my deposit back as the shutters have been made. They why haven't you fitted them I asked Bloody cheek

[Lazarou]

so have they given you a date? If the fitter assured you that they would be ready to fit before christmas then I would ring them back and tell them that unless they give you a specific date you will be contacting trading standards, and seeking legal advice as to getting your deposit back.

[Lazarou]

So you now know that they have definitely been made so there should be no hold ups. It's not good enough, do not let them fob you off.

[dingdongmummylinonhigh]

i had my blinds from hillary,s and the service was great,but in saying that this was four years ago.It was the Christchurch branch.

[yogimum]

Well just to update those of you who replied to my op. I rang and rang hillarys and finally the fitter showed up today with my shutters. He told me that they had just arrived in the country . Now the bad news. They don't fit. . I don't know whether to laugh or cry.

[DeeAgee]

Their after sales is utter rubbish.
If you can get your deposit back, I would.

[ExplodingCarrots]

Dee this thread is nearly 10 years old