So angry! This will cost lives

(105 Posts)
hellywelly3 Tue 15-Jun-21 20:54:18

Anyone who has been trying to get a doctors appointment will now how difficult it is at the moment. Took an hour most days just to get through to reception. I had a nightmare getting a face to face appointment for a breast problem that I wanted looking at. I had 2 telephone ones first but eventually got a face to face one. I was examined and was told I would be referred to the breast clinic as it was agreed something felt not right. I got a telephone call after a few days offering me an appointment 8 days later. I felt so relieved that it was finally been taken seriously. Then this evening I got a phone call from hospital saying the consultant in charge of the clinic won’t see anyone due to COVID restrictions and now my appointment has been changed to a telephone one 2 days later! I said to the woman on the phone that it really wasn’t good enough and how can you fully assess someone over the phone. She said completely understood etc but she was just the messenger. I said this will cost people their lives to which she agreed and said I should tell my concerns to the consultant when they call. I really feel like crying I’m so worried. Sometimes it’s hard to describe a problem on the phone and I’m worried it will just get dismissed.

OP’s posts: |
Love51 Tue 15-Jun-21 20:57:05

Complain. Officially, to PALS. The receptionist will probably be hoping you do but she can't actually tell you that.

DingDongDenny Tue 15-Jun-21 20:57:21

What I don't understand is how come some health staff are on the front line dealing with Covid patients, while others like some GPs aren't seeing people because of Covid risk. Why can't they just use PPE?

looptheloopinahulahoop Tue 15-Jun-21 20:58:16

Does PALS still exist? My mum seems to think it doesn't where she is.

Aberforthsgoat Tue 15-Jun-21 20:59:29

What Covid restrictions prevent the consultant from seeing you?!

Intersmellar Tue 15-Jun-21 21:02:06

Sorry Helly that sounds stressful. I think a complaint to PALS is in order-as said above the person speaking g to you probably wishes you would make a complaint

cate16 Tue 15-Jun-21 21:02:10

My daughter has had breast issues and has had a phone consultation, then face-to- face with GP, she then had a breast clinic face-to-face around 10 days later. All fine for her thank goodness.


BathshebaKnickerStickers Tue 15-Jun-21 21:02:36


What Covid restrictions prevent the consultant from seeing you?!

Self isolation after their child was marked as a close contact in school? I know Doctors unable to see patients this week for that reason.

Apandemicyousay Tue 15-Jun-21 21:02:39

It might be that they are squeezing you into an overbooked clinic as you’re on a 2 week wait pathway, and for social distancing can’t have you in waiting room. After speaking with you The consultant will then book you for tests etc and get you in for face to face.

tttigress Tue 15-Jun-21 21:02:49

Message withdrawn at poster's request.

BarbarianMum Tue 15-Jun-21 21:04:43

Yes PALS exist and please do complain. My mum was seen in person in the middle of the first wave when she found a lump.

Ds1 was seen in person by his consultant a couple if weeks ago and that's for a minor foot condition.

DentonsFringeArnottsWaistcoat Tue 15-Jun-21 21:05:09

This seems so dependent on the care trust involved. My DF is, for various reasons, a ‘heavy user’ of the NHS and has been in and out of hospital (Essex) for various things over the last year and has seen consultants, had scans, ad has an operation booked for next month. My DH, same (Kent). Seen by his consultant (long standing health issue) and has been in for MRI, tests etc, all almost as normal. GP services are a bit awry though.

MarxandEngels Tue 15-Jun-21 21:07:23

So very, very sorry.
Can’t really say anything else because my clinic is running as normal. 💐

Flyonawalk Tue 15-Jun-21 21:09:11

@tttigress is right. Lockdowns will have cost enormous numbers of lives.

A Canadian economist calculated that for every year of life saved for a potential covid victim, nearly 300 years of life have been cost by lockdowns (lack of healthcare, poverty etc).

It is too soon to know if he is right but I believe the human cost of lockdown will be enormous.

I hope you are ok OP.

hellywelly3 Tue 15-Jun-21 21:10:58

My DH said about complaining to PALS. Think I’ll have a look at that. It’s just something else to deal with when I’m already stressed about this. It’s wrong people can’t get the care they deserve.

OP’s posts: |
Tistheseason17 Tue 15-Jun-21 21:11:00

Please complain via PALS re breast clinic refusing to see you. They have obligation under 2week wait pathway.
I'd also complain to GP practice as should not take 3 apptmts to get referred. Our practice refers at first apptmt- no need to see you F2F - you know your boobs.

toocold54 Tue 15-Jun-21 21:12:53

YANBU I was trying to get an appointment with my gp for 3 weeks. I ended up getting a lot worse and having to call an ambulance and staying in hospital which was bad for me obviously but from a COVID sense it would have been safer if I saw the gp and got an antibiotics prescription 3 weeks earlier.

Sweak Tue 15-Jun-21 21:13:45

Please complain, and loudly, that's not good enough. Also email your MP.

Glitterblue Tue 15-Jun-21 21:14:32

That's shocking, please complain. My friend lost her dad to cancer in the first lockdown because the GP refused to see him.

Divebar2021 Tue 15-Jun-21 21:18:54

That sounds really stressful. My DH has been having problems and spent ages online trying to get an appointment because you can’t call up. He ended up with a phone consultation - they rang an hour early while he was on the train. A friend with MS tried to get a face to face and was told she had to call every day for that day only - and as they had no appointments she had to call the next day and so on. Her relative was due physiotherapist and the therapist called and got her to do exercises over the phone …. The phone !!! I cannot for the life of me work out what the hell is going on. If you are a healthcare professional you don’t get to shrink into the background in a pandemic. You wouldn’t expect the fire service to stay at home for a fire.

SchrodingersImmigrant Tue 15-Jun-21 21:19:54


What I don't understand is how come some health staff are on the front line dealing with Covid patients, while others like some GPs aren't seeing people because of Covid risk. Why can't they just use PPE?

What I don't understand is why my mum in another country saw gp face to face numerous times since the first lockdown, yet here we get phone consultation....

Theworldisfullofgs Tue 15-Jun-21 21:24:53

I think it is very localised.

I got a same day telephone appointment with my GP for a specific issue and a follow up plan to do if first treatment plan didn't work.

My dsis had a breast lump last year mid covid and was seen v quickly throughout the system.

I don't know why it's like this, but it is. It isn't good enough and I'd write a complaint with the tone of 'so it doesn't happen to someone else' to PALS, in the first instance.

smellyjellycopter Tue 15-Jun-21 21:25:05

It must vary by area. I've been seen on a two week way pathway after face to face apts with my GP. I also work for a team that has been doing face to face visits throughout. But, the crucial thing is that face to face have been avoided where appropriate. An initial phone consultation or virtual apt is entirely appropriate to triage a case. Healthcare has needed to keep face to face only where necessary, in order to reduce infection. PPE doesn't stop the spread completely, that's been clear to see over the last year.

Sweak Tue 15-Jun-21 21:27:17

@SchrodingersImmigrant I quite like the phone consult. But as an option rather than a necessarily precursor to a face to face.

This example is a terrible waste of time as a bread examination clearly cannot happen over the phone. The consultant should see her and I don't understand why the gp didn't just to an initial examination rather than a phone appointment. Twice.

Sweak Tue 15-Jun-21 21:27:50


Join the discussion

To comment on this thread you need to create a Mumsnet account.

Join Mumsnet

Already have a Mumsnet account? Log in