..for piss-poor service. Particularly on call centres and the like.
Granted in the early stages I can see it would have an impact - people off sick or self-isolating. Initially also I suppose there was some set-up to get people working efficiently from home. But, come on, it has been over a year. Surely things should be sorted by now?
I have just spent 45 minutes of my lunch hour waiting for my call to be taken. And yes I do know that some of my questions might be answered on the web-site FAQ and yes I know that I can manage my account on-line for some things. But not this thing. Even though they gave me four choices of musical style to listen to while I am waiting it doesn't help. Of course I wasn't arsey with the person who eventually answered as it's not his fault (I assume) but I do wonder if some companies are now using this excuse to cut down on staff and explain the long waits away on "unprecedented" circumstances.
DH is in a similar position. He sent a query about something to one of his pension funds. February was when he made the original query. He got the "because of difficult times" excuse and was told it would be in excess of 20 working days before they they could reply. More than 6 weeks later and no response he chased it. Then he was told another 10 days. Of course no joy so queries again and now it is 5-10 days. FFS 3 months to answer what he thought was a simple query
Just how long I wonder are companies going to keep hiding behind the pandemic excuse
Please or to access all these features
Please
or
to access all these features
AIBU?
to be utterly fed up of "because of pandemic" being used as an excuse..
309 replies
5foot5 · 05/05/2021 12:56
OP posts:
Am I being unreasonable?
1148 votes. Final results.
POLL
You are being unreasonable
9%
You are NOT being unreasonable
91%
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