Advanced search

Who is BU here? Client or Hairdresser

(127 Posts)
NowWhatUsernameShallIHave Tue 01-Dec-20 18:39:00

Hairdresser works in husbands salon but also is a mobile hairdresser one and a half days a week. Mobile appointment was arranged for 3rd December back in October.
Due to the current situation hairdresser has messaged client on 1st of December to say that she cannot make the appointment anymore as she will now have to work in the salon. She has given an alternative date the next week.

Client has sent hairdresser a message to say this is unacceptable and that the alternative appointment which is in the middle of the day she cannot make and that the hairdresser should’ve given her more notice.

Hairdresser says that the business is her priority.

Client says she cannot make alternative date at all.

Hairdresser says she has no availability at all now before Christmas

If the Hairdresser is be unreasonable please vote YABU

If client is bU please vote YANBU

OP’s posts: |
AWholeLottaRosie Tue 01-Dec-20 18:40:51

YABU the hairdresser should honour any pre-booked appointments

TheBodyPiercer Tue 01-Dec-20 18:41:03

If I have to rearrange a client I go above and beyond to accommodate them as it's not their fault that they're being rearranged.

gamerchick Tue 01-Dec-20 18:41:47

Any other year I would agree. But it's been a wanky year for hairdressers so I would find a other one. She gave an alternative date.

FiveToFour Tue 01-Dec-20 18:42:12

Hairdresser is being unreasonable.She had a client/ clients booked and so wasn't free to work in the salon.
Client has had the appointment booked for a long time,and may have arranged other aspects of her life to accommodate it.

Sparklesocks Tue 01-Dec-20 18:42:15

I would say it’s just one of those awkward things. It makes sense that hairdressers need to be in the salon at the moment to make up for lost time and deal with the Xmas rush, especially when the salon is their family business. But I can understand why the client is annoyed, more notice should’ve been given ideally but appreciate it’s a tricky time.

giletrouge Tue 01-Dec-20 18:42:17

Hairdresser should have either honoured the booking or given much more notice - she must have known this was happening sooner - PLUS be much more accomodating fitting client in on an alternative date to suit client.
Otherwise, she doesn't really want the client's business, does she?

GingerBreadNurse Tue 01-Dec-20 18:43:08

Time to find a new hairdresser

Hayeahnobut Tue 01-Dec-20 18:44:53

Why was the salon booking appointments for the hairdresser when she already had a booking?

Livinginatree Tue 01-Dec-20 18:45:59

I think both are unreasonable in a way. The hairdresser definitely for moving the appointment so late when they have know for four weeks when lockdown would end and if they have only offered one alternative appointment. The client is also unreasonable if other appointments have been offered, not just one, and refused to show flexibility if they are able to do so. If they are working an evening appointment may need to be offered or one at the salon on the day in question for the same price as a home one and providing they aren't being told to isolate.

flaviaritt Tue 01-Dec-20 18:46:17

So the hairdresser just dropped the client. Obviously that’s unreasonable.

Jobsharenightmare Tue 01-Dec-20 18:46:49

I'd find a new hairdresser if they re-scheduled on me and then wouldn't fit in me before Christmas at a time I could do.

Wingedharpy Tue 01-Dec-20 18:47:04

Could hairdresser not try to rearrange time of home client so that s/he can do home client before or after working in salon?

Idontgiveagriffindamn Tue 01-Dec-20 18:47:24

The hairdresser should have offered the same appointment time but in the salon.
Other than that no one is being unreasonable. The hairdresser has to work in a way and place they are most comfortable with. I personally wouldn’t want to go in and out of multiple peoples houses.

EveryDayIsADuvetDay Tue 01-Dec-20 18:48:03

not great customer service or respect for a longstanding customer.
On the other hand, hairdressers have lost four months (or more, depending on location) business, so I do understand maximising revenue by operating from a salon rather than travelling round doing home visits.

time to find a new hairdresser.

Sheepareawesome Tue 01-Dec-20 18:49:34

Hairdresser presumably knew about lock down before today so should have given more notice to the client. I would be furious if I were the client and would go elsewhere from now on.

Audreyseyebrows Tue 01-Dec-20 18:51:29

Can the client go to the salon on the day/time of original appointment?

TonMoulin Tue 01-Dec-20 19:00:07

Is the hairdresser employed by the salon @NowWhatUsernameShallIHave?
And how much pressure did your DH put on the hairdresser to work on a day she is normally off?

Mummyoflittledragon Tue 01-Dec-20 19:01:18

Hairdresser should offer a late evening appointment. They cocked up they need to find a solution.

Waveysnail Tue 01-Dec-20 19:02:00

I don't think either is unreasonable. Id be really annoyed if I was the customer and my appointment was cancelled BUT is there a reason the person cannot go to the salon? Does hairdresser charge lots less for home appointment?

Loveable1 Tue 01-Dec-20 19:02:27

So the salon booked appointments knowing that wasn’t her day and she had bookings already?

Bet a client that is booked into the salon is spending a lot more then the private that’s why the private job has been cancelled!

Find a new hairdresser if you are the client.

lanbro Tue 01-Dec-20 19:02:59

I absolutely think in normal circumstances the hairdresser would be unreasonable but in these unprecedented times it is absolutely fair enough that she prioritises her business to maximize what little profit they could make this year. Everyone has suffered this year but small businesses have really taken the brunt of it

Cheeseandlobster Tue 01-Dec-20 19:06:58

The hairdresser has been grossly unreasonable. People dont book appointments 2 months in advance if they dont have something important on and / or lots of conflicting priorities. The hairdresser knew lockdown was ending long before today - she has behaved appallingly and if I were the client I would be leaving a seriously crappy review and telling my friends/ family how unreliable they have been

Chewbecca Tue 01-Dec-20 19:18:01

I get that the hairdresser has to work in the salon that day, it may be unavoidable.

But hairdresser is BU not to find an alternative suitable appointment.

I would think the HD doesn’t value this particular client.

MaggieFS Tue 01-Dec-20 19:21:52

Hairdresser is being unreasonable. Choosing to prioritise salon/salon clients over an existing booking at such short notice is poor.

Join the discussion

To comment on this thread you need to create a Mumsnet account.

Join Mumsnet

Already have a Mumsnet account? Log in