I got a text to say I should go for my flu appointment at 10.15am last Saturday.
I drove to the doctors and found a queue snaking around the carpark with at least 40-50 people in it who, judging from the conversations around me, had all been given the same appointment time.
It was freezing, raining and there's no shelter or seating in the car park.
I'm disabled so can't stand for long and I imagine the entire queue was full of similarly vulnerable people, given it was for the flu jab. In the end, I had to give up and go home before I got anywhere near the front of the queue because I was so exhausted.
I'm incredibly frustrated as a result and wondering if this is standard protocol now or whether this is just my doctors' surgery making odd decisions. Due to a few issues recently, I'm already considering changing surgeries but wanted to see if I was being unreasonable to feel even more like I should, or whether this is another example of the new normal I should suck up and try to understand.
For further background on how they've been operating since covid broke out, they've had the waiting rooms closed since March and for ordinary appointments, you have to report to reception, which is now an office window facing the car park manned by just one person. Every time I've been since March (I'm disabled and have prem babies so have been a few times), I've turned up on time and been made to wait in the car park to be called in, no matter what the weather is. There are no seats or shelter and frequently a little crowd of patients, many probably quite vulnerable. Doctors frequently run late - I've been left to shiver outside the back door waiting to be let in for up to half an hour after my appointment time, even with baby in tow.
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AIBU?
Is this my GP surgery being ridiculous or are all of them operating this way?
121 replies
bookstearocknroll · 27/10/2020 14:08
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BuggerBognor ·
27/10/2020 15:07
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