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To be cross at Costa coffee not letting me go to the loo?

(357 Posts)
Treatedlikeamaid Tue 20-Oct-20 15:23:07

I think of all the money I’ve spent in Costa and just now I nipped into a branch, it was empty. I asked if I could use the loo and the young man serving told me not if I wasn’t going to buy anything. I was empty! I’ve spent 100s in there over the years. ! I’m a lady of a certain age when we need the loo, we need the loo! I’m irrationally angry and then got all embarrassed and tearful. Not pleasant at all. It wouldn’t have cost Costa anything to show a bit of consideration. Humph!

OP’s posts: |
ssd Tue 20-Oct-20 15:25:09

Totally unreasonable. They are a coffee shop it a public toilet. Who cares how much you've spent over the years.

ssd Tue 20-Oct-20 15:26:14

Not a public toilet that should say

DynamoKev Tue 20-Oct-20 15:27:50

I do this all the time - I never bother asking, just use it. Sometimes buy a coffee, sometimes don't.

SchrodingersImmigrant Tue 20-Oct-20 15:27:56

Absolutely used to hate this expectations from randoms that our toilets were free for all use😑 It's not a public toilet. We used to be helpful. Stopped after few months.

Interestingly enough, it was always the ones who nipped in just for a toilet that left it in various levels of mess. One smoked crack or smth there based on the smell a customer alerted us to...

SchrodingersImmigrant Tue 20-Oct-20 15:28:24

And we were an independent, not even a famous chain

Sexnotgender Tue 20-Oct-20 15:28:55

No it’s not a public toilet because they’re all bloody shut!

No it wouldn’t have hurt to let you use it.

I remember being out with my son who was about 3 months old and I was still struggling with bladder weakness postpartum, I was nearly in tears trying to find somewhere to let me use the toilet.

LolaSmiles Tue 20-Oct-20 15:29:34

They're a cafe, not a public toilet. Why would a random barista care how much you've spent over the years?

If you needed to go then you could have bought something.

mynameiscalypso Tue 20-Oct-20 15:30:08

Why didn't you just buy something?

CausingChaos2 Tue 20-Oct-20 15:30:29

I would have used it without asking then bought a drink afterwards.

JamieLeeCurtains Tue 20-Oct-20 15:31:23

Just use it. They don't know if you're going to emerge and buy an over-priced coffee or not.

I doubt they'll ask what happened to you in the bog to make you decide against ordering a latte light frappacino mocha.

Just smile and wave.

LizzieMacQueen Tue 20-Oct-20 15:32:04

Standard practice I'm afraid. Just find the cheapest biscuit to buy so you become a customer.

It is a very real inconvenience though that Covid has forced many public toilets to shut. Round about here you used to have the option of the library or the museum. Both currently shut.

PhlegmyHead Tue 20-Oct-20 15:32:07

It wouldn't have cost him anything to let you use it (though he's probably the one that has to clean the loos) but I voted YABU 'cause at the end of the day, it isn't a public loo.
But had it been me, I'd have let you use it - I'd like to think most decent people would.

Chances are he's been instructed by management to not let anyone use it

2020iscancelled Tue 20-Oct-20 15:32:23

Next time just walk in and use it, if you are approached then say yes I am meeting a friend in 10 minutes thanks.
Then when done say thanks, I’ll just wait outside for them as they don’t know the area well.

No it’s not a public toilet but quite rightly it wouldn’t make much difference to them.

Btw if you really needed to, they do small chocs on the till for about £1. Buy one of those then use the loo

listsandbudgets Tue 20-Oct-20 15:32:55

Its irritating OP but they're quite within their rights to decide who uses their loo.

Imagine if someone walked through your front door and announ they'd just popped in for a quick wee!

That said I've been very grateful to pubs and restaurants in the past for allowing it.. especially when I was pregnant and definitely when I had desperate small child in tow!

AnneLovesGilbert Tue 20-Oct-20 15:33:45

Why didn’t you buy a biscuit or something?

You age and sex are irrelevant. It’s not a public facility, it’s one for customers. And even less relevant is how much you claim to have spent there. You weren’t spending anything on this visit.

JuliaJohnston Tue 20-Oct-20 15:34:53

They're customer toilets. What would make you think past customers qualify? 😂

Meepmeeep Tue 20-Oct-20 15:37:42

Did you expect him to recognise you as some sort of Costa VIPee? When I was pregnant I remember one day really needing to go, I went into the nearest Nero and got myself a drink and cake then used their toilet. I wouldn’t have the front to just walk in and expect to use their toilets.

flaviaritt Tue 20-Oct-20 15:39:31

Could you not afford a coffee?

Campervan69 Tue 20-Oct-20 15:42:07

I never ask. Just walk confidently to the loo. Use it. Come out. Leave. Always worked for me. What they gonna do?

Dishwashersaurous Tue 20-Oct-20 15:42:48

Just buy a biscuit. Then use toilet

cologne4711 Tue 20-Oct-20 15:42:50

Totally unreasonable of them OP. I have a particularly hatred of cafes that use access to toilets as a sort of weapon. Access to a toilet is a medical need, one that is even more pressing if you have a disability or are menstruating.

I particularly hate boys refusing access to women. How dare they.

(same goes for male teachers refusing access to the toilets to teenage girls)

I can never understand the people who think this is ok. Have you never been desperate for the loo? Can you not empathise with people who have to plan everything to the nth degree before they go out?

That said, OP, why did you ask? I just go in and use (or were they locked?) I've never once been challenged.

cologne4711 Tue 20-Oct-20 15:43:20


Could you not afford a coffee?

Then she'd need the loo again!

TheDuchessofMalfy Tue 20-Oct-20 15:43:34

Totally unreasonable of them, but I’d just have bought something, the cheapest thing they had!

Halliehallie9828 Tue 20-Oct-20 15:44:24

Why didn’t you just order a drink or buy a packet of crisp/cookie etc and use the loo confused

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