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Pissed off Yodel driver totally ignored long standing delivery instructions

(95 Posts)
theprincessmittens Thu 06-Aug-20 21:13:52

This happened earlier today, but I'm still pretty annoyed about it, and would be even without the whole social distancing implications.

I ordered from Littlewoods, delivery was by Yodel. I've always - for the last 8 years - had on my Littlewoods account that deliveries are not to be left if I'm not there. For the background behind that - I'm physically disabled, bipolar and have C-PTSD, and don't want to be bothering my neighbours I don't know to retrieve parcels. I had to move from my previous block of flats a year ago as I had to take my downstairs neighbour to court for threatening to kill myself, my cats and my partner on numerous occasions. The housing association took him to court, but he was still doing things like urinating on the stairs to my flat. My anxiety got so bad I was scared to leave my flat (partner doesn't live with me).

I'm now in another HA flat, a block of four, I live on the upper floor and I'm very happy here but have deliberately kept a distance from my neighbours. Of the 3 other flats, I've spoken to say hello to the two guys who live in the ground floor flats below me, but the guy who lives across from me ignores you if you encounter him in the communal hall...which suits me fine. He moved in about 3 months after I did.

Today I went out to pick up medication. The Yodel delivery was about 30 minutes after I got back....she knocked on the door, I said thank you without opening it, expecting her to leave the parcel and go, like they are supposed to still be doing. Instead she just kept standing there, and knocked on the door again. I opened the door, and she said 'oh my son tried to deliver this parcel earlier, you weren't in...and they guy who lives across from you refused point blank to take the parcel' She was very taken aback when I said 'Good, I prefer that, I don't want to be having to bother my neighbours for my parcels'

She then started arguing about how he could have 'done me a favour' ...and then said 'well at least he could have done ME a favour, I wouldn't have had to come back' I just shut the door at that.

Am I wrong to be so flipping pissed off with her? I talked to a friend about complaining, but as she seems to be the Yodel delivery person for my area, is she going to know that it was me that complained? I really don't want this happening again.

OP’s posts: |
Shizzlestix Thu 06-Aug-20 21:17:07

I think it’s pointless to complain. You have made your feelings clear. With luck, she won’t do it again.

user1473878824 Thu 06-Aug-20 21:17:09

Sorry I think you’re overreacting massively.

QuestionableMouse Thu 06-Aug-20 21:21:02

I also think you're over reacting.

Greysparkles Thu 06-Aug-20 21:21:19


You want parcels left outside... Even if you're home?
Tbh it would be on the delivery person if the parcel got stolen, so I don't think its unreasonable for them to, you know, actually deliver your parcel

TitianaTitsling Thu 06-Aug-20 21:22:24

Over reacting massively!! Where's the difference in opening the door and stepping back to get your parcel? Did you not have to interact with the pharmacy in person?

Goodoldfashionedploverboy Thu 06-Aug-20 21:24:15

You’re not being unreasonable but people will tell you you are because they do not understand your psychological reality and what it is like to live with your levels of anxiety. I don’t think it was a good idea to put this in AIBU. Socially distanced hugs to you if you want them, OP.

theprincessmittens Thu 06-Aug-20 21:25:04

So any delivery instructions are okay to be ignored by the drivers? And they don't have to bother with social distancing anymore?

I already had severe anxiety after what happened at my previous flat. I don't want to have to bother my neighbours for any reason.

OP’s posts: |
SonEtLumiere Thu 06-Aug-20 21:26:00

Yes, you are being unreasonable.

She didn’t do it to upset or inconvenience you.

When you think about it, does it feel like healthy you to treat others like that or does it feel like the illness is talking.

It certainly fails the “do as you would be done by“ test.

tttigress Thu 06-Aug-20 21:26:15

I think you are over reacting to be honest.

I live the way everyone is know using Covid as a cover for complaining about things!!

theprincessmittens Thu 06-Aug-20 21:26:46

@Greysparkles The instruction you can select when placing an order is DO NOT LEAVE. Which means if you aren't in, the Yodel driver is supposed to attempt delivery the next day. I think DO NOT LEAVE is pretty clear.

OP’s posts: |
doityourselfnow Thu 06-Aug-20 21:28:45

Totally BU!

theprincessmittens Thu 06-Aug-20 21:29:07

@Goodoldfashionedploverboy Thanks for the hugs, and the understanding where I'm coming from. It was probably a mistake to mention Covid, but I was thinking more for her protection than mine, as I had it two months ago and wouldn't wish it on anyone. Of course she doesn't know that, and I would have thought she wouldn't want to run the risk of catching it.

OP’s posts: |
Ellisandra Thu 06-Aug-20 21:32:10

But they didn’t leave?
They obeyed the instructions TWICE - once by not leaving it when your neighbour refused it, and possibly twice by not just leaving it when you refused to answer the door.
What if you’d been the cleaner, mouthing thank you, who’d then left your parcel outside on their way out - and you complained about a stolen parcel than had been left?

It sounds to me like the knocking was their interpretation of do not leave.

It’s terrible what happened you, but it was not this drivers fault. They were just trying to make friendly chat about your neighbour not helping out.

I think this is one that you just try to 🤷🏻‍♀️ and move on from. No complaint. Just let it go.

Ellisandra Thu 06-Aug-20 21:34:36

Also - you just shut the door in her face, when she grumbled that your neighbour could have saved her the return journey? She wasn’t even complaining about you.
You could have said, “thanks for coming back though”, and not shut the door in her face!

theprincessmittens Thu 06-Aug-20 21:35:51

@Ellisandra I didn't refuse to answer the door, she buzzed my flat, I let her into the building, so she knew I was in, all she had to do was come and leave it outside my flat door.

Her son was making her deliveries for her earlier, when I was out. He tried to get my neighbour to take it, when it clearly states on the delivery instructions it's not to be left with my neighbours.

OP’s posts: |
RaspberryToupee Thu 06-Aug-20 21:38:50

Most delivery drivers with Yodel, Hermes etc. don’t actually get paid unless they deliver the parcel. Most of these drivers also use their own cars and so a trip to you tomorrow is an extra expense. If you have a problem, I’d complain with Littlewoods and suggest they use Royal Mail or other couriers who aren’t dependant on delivering the parcel to get paid and instead get a flat rate wage.

You also need to check your delivery instructions are still in place because if you put them in 8 years ago, there’s no guarantee they are still on the delivery instructions.

They aren’t meant to be knocking and leaving the parcel without you opening the door. They are meant to be knocking, putting the parcel on the ground and stepping away, taking a photo and then you can pick up your parcel after opening the door to them. If you don’t open the door, then you aren’t there and as per your instructions they would take the parcel away.

doityourselfnow Thu 06-Aug-20 21:39:34

@theprincessmittens have you thought that they may be a lot busier than normal due to lockdown? So your long standing arrangements may have been forgotten or they need to get rid of parcels by leaving them with neighbours as they have so much more to deliver?

Rose789 Thu 06-Aug-20 21:39:55

Do not leave- to me would mean don’t leave it outside the door. Hence why she tried neighbours, and when she came back she knocked until you opened the door.

blacktop Thu 06-Aug-20 21:40:10

I'm still trying to work out why you did t open the door when she knocked. Tbh I don't think online shopping is for you. What an absolutely bizarre scenario

doityourselfnow Thu 06-Aug-20 21:41:37

Also you moved a year ago, but expect 8:year old instructions to still stand..... why?

theprincessmittens Thu 06-Aug-20 21:41:45

@RaspberryToupee She knew I was in as she had to buzz my flat to get into the building. Every other delivery firm...Amazon, Tesco etc...have been leaving the stuff outside my door, knocking on it, waiting for me to say thank you and then leaving.

The only ones who request that you open the door is Prime Now if you are having alcohol delivered so they can check your ID, and DPD, so they can take a picture of the open door.

OP’s posts: |
theprincessmittens Thu 06-Aug-20 21:43:09

@doityourselfnow Every time you place an order with Littlewoods, when you select the delivery address it gives you options on what is to happen if you aren't in when delivery is attempted. One of the options is DO NOT LEAVE, which is the one I always select.

OP’s posts: |
theprincessmittens Thu 06-Aug-20 21:46:12

For clarity, my front door does not open onto the street. It's in a block of four flats, there is a intercom entry system, you have to buzz my flat number, I answer the intercom (or not), and let you into the building. So if I answer the intercom, you know that I'm in...

OP’s posts: |
SonEtLumiere Thu 06-Aug-20 21:55:51


For clarity, my front door does not open onto the street. It's in a block of four flats, there is a intercom entry system, you have to buzz my flat number, I answer the intercom (or not), and let you into the building. So if I answer the intercom, you know that I'm in...

Yes, but there are 3 other flats to steal your parcels.

Loads of people on the thread would have interpreted your instructions in the same way: Do Not Leave means deliver it into my hands.

Please can you accept that she acted in good faith.
In any case, what do you want from her now anyway?

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