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Ebay return request

(12 Posts)
spence246 Mon 29-Jun-20 12:50:31

Sold an hairdryer brush on EBay.
Stated used and no returns in rhe listing. Buyer now wants to return it as she has found a few hairs caught in the bristles.
Aibu to refuse to refund?

OP’s posts: |
Pelleas Mon 29-Jun-20 12:52:03

Did the picture show its condition?

namechangetheworld Mon 29-Jun-20 12:53:49

Tell her to jog on. If you buy a Used item on Ebay it's to be expected.

OscarWildesCat Mon 29-Jun-20 12:53:56

From experience, eBay will side with the buyer anyway, it’s crap but you’ll probably have to accept the return anyway. People are arseholes and unfortunately eBay if full of people like this.

malmi Mon 29-Jun-20 13:36:29

You can gently point out that it was sold as used so that's the condition it's in and see if she accepts this.
If not, as others say, eBay will tend to side with the buyer, so it might be as well to accept the return, pick the hairs out & relist.

Even buying second-hand people don't want hairs in stuff, it'll put them right off using it.

SilverOtter Mon 29-Jun-20 13:50:50

From bitter experience I can tell you that if you don't accept her return, ebay will force you to. Sellers have no protection. You may as well just agree to itsad

ConcreteUnderpants Mon 29-Jun-20 13:52:53

Agree to it. If she wants to return it because of the hairs and you say no, chances are she will discover a ‘fault’ and will be able to open a return case anyway.
Past experience has totally put me off eBay.

DrManhattan Mon 29-Jun-20 14:23:30

Ebay will side with the buyer. Why dont you offer a partial refund?

DrManhattan Mon 29-Jun-20 14:24:12

Also I CBA with ebay anymore after bad experiences

Gulabjamoon Mon 29-Jun-20 14:24:47

Who buys a used hairdryer brush from
eBay? You can buy them for a £1 new!

spence246 Mon 29-Jun-20 14:26:54

thanks. thought as much. pictures showed condition.
probably not worth the hassle

OP’s posts: |
ConcreteUnderpants Mon 29-Jun-20 16:16:35

Exactly! It will cost you more in return postage than you sold it for!
Had to do this a few times (one of the reasons I no longer use eBay).

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