Yesterday DH and I went to a town we’re interested in moving to. We wanted to see what properties were being advertised, see what the town looked like and if possible, talk to an estate agent (socially distanced of course). Yes, we did find out they’re all closed and it’s now all via email and telephone. We’re mask wearers, have pocket sized hand sanitiser we use regularly.
However, while looking in one estate agent’s window, there on the windowsill below photos of houses for sale, was a customer file. On display, where everyone looking at these photos, would see the file illustrating customer address, phone numbers (home, work, mobile), email, same for buyer. Employment data, house purchase price, mortgage details etc. On the desk just inside, next to the window, there were other folders open with papers illustrating similar data.
I snapped a photo with the intention of emailing to the estate agent to inform them of their GDPR breach and that they need to consider that their shop windows on the high street are viewed by many people passing by and that putting these sensitive papers actually physically on display directly below the for sale property photos is breaching data privacy
I used to work in compliance, data privacy specifically, so I know this is quite serious.
My DH says I should do nothing. I think I should contact the estate agent. A friend I asked, said if it were her data, she’d want to know. I hadn’t thought of contacting the customer (Or seller). I have not done anything thus far.
Thoughts?
Am I unreasonable to consider contacting the estate agent about this so they think about clear desk policy or at least some safeguarding of customer personal data?
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AIBU?
To inform estate agent of data breach - customer documents on display in estate agent’s window
16 replies
AdoreTheBeach · 27/06/2020 08:50
OP posts:
Am I being unreasonable?
94 votes. Final results.
POLL
You are being unreasonable
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You are NOT being unreasonable
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