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Trouble with the postman

(60 Posts)
WuthPP Tue 16-Jun-20 12:00:10

Posting here for footfall, because I really don't think I am being unreasonable.

Early in March I refused to sign for a letter from the postman using his machine that had been touched by all and sundry. I was in no way impolite or awkward, but I have a rare blood cancer and was trying to keep myself safe from Covid infection. This was about a week before the government told me to shield as critically vulnerable, but I could already see the risks and was acting accordingly. The postman was extremely rude, swore at me and tried to tell me I had no option but to sign for it. I tried to explain why I wasn't willing to touch the machine and he put his foot over the step as if he was going to enter the porch. I was scared, so I went back inside my house and closed the front door, leaving him standing half in and half out of the porch, where he proceeded to swear and shout at me through the closed front door.

I reported him to Royal Mail who said they would raise an official complaint and he would be investigated. I've never heard any more but after that our mail started to arrive damaged - either ripped, bent and folded, creased and/or with dirty footprints on. This is mail that would fit perfectly through the letterbox, nothing oversized or bulky.
So I tried to contact Royal Mail to make a further complaint.

But, you can't get through on the phone to speak to anyone anymore (I understand why), so I emailed them and gave the facts, along with the original complaint reference. All I've had is a generic email reply telling me to check the FAQ's and that they are sorry if a few items have been less than perfect when delivered.

Thing is, it's not getting any better. Birthday cards have been ruined, stickers bought for a project my husband is working on, that have taken 5 weeks to arrive and which were shrouded in cardboard to prevent creasing or damage, are unusable, and today our new National Trusts membership cards have arrived bent and folded - for this to happen, the ordinary sized envelope has been folded into four to cause deep creasing along the width and height of both memberships cards. This is just a snapshot, there have been many more items delivered damaged. It's relentless and I feel bullied. I don't believe speaking to the postman himself (through a closed door as I'm still shielded and can't have face to face contact) will help, in fact it may inflame matters and make things worse, but I can't get Royal Mail to help me.

Any ideas anyone?

OP’s posts: |
WuthPP Tue 16-Jun-20 12:00:59

Sorry I didn't mean to add a poll - new member and don't know how to get rid of it.

OP’s posts: |
MamaLion1319 Tue 16-Jun-20 12:01:50

Post it on their social media, you'd probably get a response. Either that or I'd have a word with the postman myself.

DomDoesWotHeWants Tue 16-Jun-20 12:02:06

I would have a word with the local police. This is harrassment.

catmg Tue 16-Jun-20 12:03:26

That sounds awful!
Postman is definitely out of order.

Maybe raise the issue on social media with Royal Mail? Twitter if you're on there? They sometimes take more notice if you air your issues publicly.

WiseOwl69 Tue 16-Jun-20 12:04:01

Well your postman sounds like a right arsehole!

I’d be tempted to go straight to the top. Google the CEO’s email and send him a email covering the above with photos of your damaged mail.

MandosHatHair Tue 16-Jun-20 12:04:43

Document every incident with dates and photos. If you have no luck contacting royal mail through thier social media then go to the police.

foamrolling Tue 16-Jun-20 12:05:16

Far be it from me to be 'that' poster who cries 101 at the drop of a hat, but isn't tampering with the post a criminal offence?

HmmLetsSee Tue 16-Jun-20 12:05:38

Don't forget to take pictures of these posts, each time they arrive. If possible, a video recording as you're about to pick them up and shoe them clearly. You'll need to send these with your complaints. It's definitely harassment.

LagunaBubbles Tue 16-Jun-20 12:06:09

Have you taken pictures of all the damaged mail? I would contact the Police.

namesnames Tue 16-Jun-20 12:06:23

I would give Royal Mail one more chance, advising this will be the last time before the Police will be contacted.

Could you add photographs of the damage to your correspondence?

Windyatthebeach Tue 16-Jun-20 12:07:29

I have made 3 complaints about Royal Mail. Recently identifying the postman. I received am email taking my complaint very seriously...
I suggest digging deep online for the complaints address - it wasn't that obviously available... Any delivery cards will have the ID number of the individual on. Use it at every opportunity in your complaint..

HmmLetsSee Tue 16-Jun-20 12:07:49


I realise others have also posted what I wrote. Before I sent mine, they weren't there.

HappyHammy Tue 16-Jun-20 12:07:52

Try ofcom post complaints advice page. There is a phone number. I would photograph everything and bag up damaged items then call the police for advice.

understandmenow Tue 16-Jun-20 12:07:51

Bloody outrageous, you can't be sure you're shielding but could your DH visit the local sorting office and insist on speaking to the manager?

I'd be fuming!

HmmLetsSee Tue 16-Jun-20 12:09:00

*already, not also.

Goodness, autocorrect!grin

HelmutShmacker Tue 16-Jun-20 12:09:48

Definitely tag them in social media. How absolutely sickening.

Tappering Tue 16-Jun-20 12:23:41

Ring the delivery office breast to you and ask to speak to the Delivery Office Manager. Tell them that it's a complaint, and that you are giving the DOM one opportunity to speak with you before you put your complaint on social media and email the Post Office Head Office.

What this postie is doing is damaging your mail and they could get into a lot of trouble with Royal Mail's own internal security team.

Tappering Tue 16-Jun-20 12:23:53

Breast? Nearest!

heartsonacake Tue 16-Jun-20 12:29:19

Have you documented every single piece of damaged post? If you haven’t, start now. Photograph the outside and the damage done inside.

I would contact them via social media as well as contacting the CEO; continue to escalate it. The documentation will show they’re not one off damaged items but being done deliberately because of the previous complaint.

RiftGibbon Tue 16-Jun-20 12:32:18

Social media

MyOwnSummer Tue 16-Jun-20 12:33:19

@Tappering Royal Mail and Post Office are two separate entities, have been since 2010.

1. Make a log, with dates, times and photographic evidence of the damaged items.
2. Keep submitting complaints via the normal channels, social media, CEO email etc
3. Use the reference number for your original complaint in all correspondence with RM, it will make it easier for them to join the dots on their side.

Megatron Tue 16-Jun-20 12:33:28

Agree that you should document every piece of damaged post. I would also ask them on Twitter to engage with you or that you will have no further options than to involve the police as your post is being tampered with. You'll definitely get a reply then.

ItsNotAGameOfSubbuteoMatthew Tue 16-Jun-20 12:35:34

Take photos of the damaged mail before and after opening. When you manage to get through believe me they will be interested in the state your mail has arrived in.

growinggreyer Tue 16-Jun-20 12:38:45

Can you post yourself a selection of envelopes with first and second class stamps on so that you have some test pieces to arrive later this week that you don't need to open. You can just photograph them and keep them to show.

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