I have regular treatments at a private aesthetics clinic, ran by a husband and wife.
Before lockdown they were running a promotion, offering the treatment I usually have at a reduced rate.
I booked in but the appointment was cancelled due to the pandemic hitting.
The wife of the couple sent me a text and said she had spoken with her husband and because I'm a loyal customer they will honour the discounted price next time I go.
Fast forward to now and they have been given the go ahead to reopen at a reduced capacity so i booked in.
It was just the husband in today so when I arrived I queried whether the discounted rate still applied and he said he didn't have a clue what I was talking about. I told him about the text from his wife and offered to show him, he said it wasn't necessary as he believed me but also because customers can't use their phones inside the practice. They are taking several precautions due to the virus.
He explained that because they've not been taking bookings for three months they're not in a position to do that, to which I replied that I understood completely and am more than happy to pay full price.
I don't know whether it was due to my embarrassment but the atmosphere was then very awkward and uncomfortable.
Was I being a CF?
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Was I being a CF?
123 replies
101stNC · 12/06/2020 14:24
OP posts:
Am I being unreasonable?
387 votes. Final results.
POLL
You are being unreasonable
3%
You are NOT being unreasonable
97%
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