Are they being unreasonable?
I ordered some frames from an online optician to try on at home. I returned them and now the company claims that I have damaged them, and is charging me for two of them. I strongly dispute this, as I only briefly tried them on at home and promptly returned them, but that aside, they are charging me the full price INCLUDING PRESCRIPTION LENSES (which they re not going to supply) for these frames. Not just for the damaged frames, they are charging the full price of a pair of glasses including prescription lenses. Needless to say I would not have ordered this trial service had I known.
My concern is that they actually don't make you aware of what you are risking when you order this trial service. They encourage you to take the frames out and about to get people's opinions etc so it all sounded very easy and straightforward, and they don't mention what they charge for damage as there is no mention of this at any stage of ordering, or in the emails following the order, nor was there a tick box for T&Cs at checkout. You have to fine the T&Cs in the footer and go through a lot of fine print before you find it.
So are they being unreasonable charging this much for the damage?
...and finally, they are giving me exactly one day to pay their invoice before the matter gets handed over to a collection agency.
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AIBU?
Unreasonable terms for online order??
38 replies
Branches1 · 09/06/2020 20:27
OP posts:
Am I being unreasonable?
57 votes. Final results.
POLL
You are being unreasonable
5%
You are NOT being unreasonable
95%
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