Maybe I am just being grumpy but I really do think that sometimes, companies are using this pandemic as a reason to justify poor customer service. One example I faced this week:
Ordered clothes from Sainsburys online as sizes in store were poor choice and my daughter really needed some summer clothes. Wait 7 days, they arrive and some items didn't fit. Need to refund so I can buy other things. Popped to Sainsburys to refund as I am loathe to spend £3.50 to return it via mail (the returns slip stated to pop to a Click & collect store to exchange or refund).
Anyhoo, I wander up to Customer Services desk which is deathly silent and ask to refund. She refuses and says I NEED to go to Argos to return the clothes. Now, the Argos queue is, quite literally, 70 people deep and snaking round the entire shop. I queried why I should be expected to join a queue which would take at least an hour when she is stood there doing nothing? Plus, I didn't order anything from Argos, I ordered from Sainsburys? I had no transaction with Argos at all. She explained they are part of the same Group and that there was nothing she could do.
Now, I appreciate she is one girl and is only doing what she is told, and I was perfectly pleasant to her. But, why the heck is Sainsburys not realising that by insisting everyone joins one HUGE queue for a simple 3 minute refund process, they are seriously pissing off otherwise loyal customers? How many people out of those 70 were only popping in to return a top? How many were queuing up for barbeques? Argos isnt a speedy shop at the best of times, in my experience.
Yes, everyone needs to do their best in these times, blah blah, but surely this is just lacking in common sense? Whos brainchild was this? Why are they not realising that they could utilise their own Customer Service desk for eh...their own customer services!
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Argos/Sainsburys combo rage
8 replies
MsScarlettOHara · 02/06/2020 11:51
OP posts:
Am I being unreasonable?
37 votes. Final results.
POLL
You are being unreasonable
41%
You are NOT being unreasonable
59%
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