At the start of lockdown I made a few large purchases in the Next sale, I know a few others did as there was a thread about it. Next then cancelled all of the orders and refunded the amounts individually through PayPal. I have been meaning to double check for a while that it has all been refunded & this morning I finally got around to it.
Although PayPal says “payment refunded” when I added up all the small amounts it didn’t total the basket total! I had 5 sets of orders & 3 weren’t refunded in full! I was missing around £50
Hint: if you can raise a PayPal case, it hasn’t been fully refunded. If there isn’t an option to raise a case, it’s been refunded in full