I don't think I am being unreasonable but I could really do with some advice I don't know how to deal with my son's nursery and what is the norm?
Before christmas I told my son's nursery that I am pregnant and plan to take him out of childcare, while I'm on mat leave (from June onwards). We usually pay for several months in advance. Back in January we paid for Feb, March, April, May and June.
When the government advised in March that pregnant women should isolate for 12 weeks, we decided to take my son out of nursery. I contacted them straight away to say that we were giving one month's notice (as per their T&Cs). That would mean that he would no longer have a place in nursery from mid April. I requested that they refund the payments for the rest of April, May and June. They responded back accepting the notice and confirmed that they would refund us.
Since they confirmed that they would refund us we have heard nothing from them despite chasing them several times. The nursery has been open as most of their clients are hospital staff and they have also been active on social media, but we cannot get any kind of response.
Is this something I should take to the financial ombudsmen or is there a better way to resolve this?
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To report nursery to the financial ombudsmen ?
31 replies
cs98127634 · 18/05/2020 21:16
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