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Aibu to be annoyed ..hospital refuses transport?

(18 Posts)
onestepat Fri 15-May-20 15:21:28

My gran is nearly 99.
She broke her hip 3 weeks ago and is currently in a rehabilitation unit 20 mins away from the hospital.
She was transferred from hospital to the unit.
Last week a letter came in the post for a follow up appointment at the hospital yesterday.
I called the unit and they said they would get her transport to the hospital (I'm assuming someone would go with her as she still can't walk and has dementia )
Anyway today I received a call from the hospital asking why she didn't turn up.
I called the unit and they said the hospital refused to transport her there and they didn't think it was appropriate to take her via taxi.
I called the hospital who said they should have taken her in a taxi.
I asked why transport was refused and they said they wouldn't transport her as they are only transporting for cancer treatment.
Aibu to think this is a bit ridiculous seen as tho they transported her to the unit via ambulance and I'm unable to take her.

OP’s posts: |
Lovestonap Fri 15-May-20 15:29:02

I think I'd be more annoyed at the rehab unit for saying they'd sort transport then not doing it. Why was it inappropriate to go in a taxi? For financial reasons or mobility problems?

onestepat Fri 15-May-20 15:30:37

@Lovestonap I think it must be mobility problems.
I don't know if she can bend herself to get into a taxi given her hip op.
She's only finally started to weight bare.

OP’s posts: |
GrumpyHoonMain Fri 15-May-20 15:33:03

If she’s in a wheelchair then she could be accompanied in a taxi. My guess is the unit probably didn’t want to do that because of cost. Call them again and find out what’s going on.

ItStartedWithAKiss241 Fri 15-May-20 15:34:27

I don’t think the hospital are at blame. The rehabilitation init should have called you back and let you know what was going on. You could then have had the discussion with them about the taxi etc, before rather than after she had missed the appointment. You could have rang the hospital and found out how important the appointment was.

onestepat Fri 15-May-20 15:35:05

No she doesn't have a wheelchair (I don't think )
They've had her up with a frame.
Does anyone know if you can borrow a wheelchair ?
For when shes coming home.

OP’s posts: |
onestepat Fri 15-May-20 15:36:08

Yeah I'm annoyed with the unit I think more so.
For lack of communication really.
I would have paid for the taxi.
I don't think I would have been allowed to take her due to covid.

OP’s posts: |
IslaMann Fri 15-May-20 15:37:06

It's not the hospitals responsibility to transport people in for their outpatients appointment. The rehab unit should have arranged appropriate transport. It's them you should take this up with.

MrsWednesdayteatime Fri 15-May-20 15:39:37

The Red Cross offer Wheelchairs for hire

www.redcross.org.uk/get-help/borrow-a-wheelchair##

unfortunateevents Fri 15-May-20 15:44:37

The rehab unit sound a bit useless. They must surely have come across this issue before. The least they could have done if they decided it "wasn't appropriate" to send her in a taxi was let you know that, and certainly let the hospital know she wouldn't be turning up for the appointment!

maxelly Fri 15-May-20 15:52:49

Yes you can easily get wheelchair taxis in most areas (they come with ramps and the wheelchair gets wheeled up into the back and strapped in securely), you just back to book in advance usually. And if the rehab unit doesn't have a spare chair or two floating around (they usually do!) then you can hire one (might not be a bad idea to look into this for after COVID anyway so she can get out and about a bit.

Agree the unit sounds a bit rubbish here, they should at least have let you know there was a problem!

maxelly Fri 15-May-20 15:53:15

^have to book in advance, not back

onestepat Fri 15-May-20 15:54:35

@IslaMann I thought it would be because she is still in the nhs unit (I assumed it would be the same )

OP’s posts: |
onestepat Fri 15-May-20 15:55:21

@MrsWednesdayteatime thankyou for that,that's really helpful

OP’s posts: |
Toddlerteaplease Fri 15-May-20 16:03:07

Hospitals don't provide transport unless they have to . It's usually arranged through the Gp.

Viviennemary Fri 15-May-20 16:08:35

The unit should have phoned you if they couldnt arrange transport. Shd has now missed the appointment because of their inefficiency. Really annoying.

onestepat Fri 15-May-20 16:09:44

Hopefully she will be home for her next appointment and I can hire a wheelchair.
Unfortunately there's no more apts now till June

OP’s posts: |
Welshmaenad Fri 15-May-20 16:20:30

You can hire a wheelchair from the Red Cross, you may be able to keep it for an extended period of time. I think it's about £15 a week.

As well as taxis, it is worth checking if your area has a voluntary travel organisation that can provide wheelchair transport, these are often cost-subsided. I use them to book transport for my service users to travel to and from respite stays, for example. See if your local authority has a single point of access type service that offer advice and signposting, as they will be able to supply you with details of organisations that can offer transport.

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