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To expect BT to be able to change the name on an account .........

(8 Posts)
sallysparrow Mon 17-Sep-07 20:45:18

without a phone call lasting over 2 hours?

I am on the verge of hysteria - my partner moved out last week, so he has been trying to get bT reinstalled to his new place (previous owner had Talk talk) and my name put on the account here instead of his.

So he gets told it will take 14 days, or that he will need to give 14 days notice, or that I will be without a phone for anything from 2 hours to 2 days, or that he pays 14 days line rental on this line to give notice, while I simultaneously pay the same, or even that I will have to pay a reconnection charge of over 100 pounds to be connected to a number I dont need disconnected!

And when we finally thought it was sorted - I get told I cant have my own number, he has to contact them to tell them he doesnt want to keep it - in spite of them having already given him a new number for his property!

This probably sounds incredibly garbled - so you can imagine how stressed I feel, and the woman on the other end of the line sounded as though she was close to losing it.

No wonder so many people leave BT!

canmummy Mon 17-Sep-07 21:02:49

When me and my dh bought our 1st house together, I rang bt to get the line switched over to us. As we were about to get married I set it all up in dh's name rather than have to ring back a few weeks later and change it again.

Imagine my annoyance then, when every time I rang them over the next 3 years we lived there they said they couldn't discuss anything with me as it wasn't my account!!

whomovedmychocolate Mon 17-Sep-07 21:06:44

There used to be a website called but BT forced it to close down. It was full of complaints about this sort of thing. The thing is, they do have a monopoly on some services and so they act like dolts sometimes.

I had this problem with them too. I got married and needed to change my name on my account and went through the same hoo-hah. Eventually I read them the riot act big style and got my husband (who just happened to work for a law firm) to ring them and it was sorted within an hour.

They really are the pits though.

evenhope Mon 17-Sep-07 21:12:50

My DH bought the phone at his parents house back in 1982. His name is still in the phonebook at their address despite regular requests to BT to change it (so he gets junk mail sent there, which they pass on).

We double-barrelled our surnames 21 years ago and the BT bill here is still in his previous name even though we moved 10 years ago... so many places want utility bills as proof of ID now and we can't use it because it's the wrong name. They WON'T change it.

elesbells Mon 17-Sep-07 21:23:16

my friend moved into her rented home a few years back. the phone was already connected when she moved in.
she called BT from the line, explained she was the new tennant, gave them the phone number ect. BT insisted on disconnecting the phone and reconncting it a few days later, charged her about £30 and they gave her the same number as before. they really do piss people about sometimes.

sallysparrow Mon 17-Sep-07 21:37:25

OMG! No wonder they sound so pissed off - every call must be about something like this!

Its so awful when each person you speak to tells you something different, and each one insists they are telling you what really has to happen. And they get really arsey if you ask to speak to a supervisor.

Today over two phone calls, XP and I spoke to 4 operatives and two supervisors. And each one told us something different.

Complete madness!

canmummy Mon 17-Sep-07 21:45:58

Another good one for bt - our next-door-neighbour rang them as some high winds had blown the line down. They came and put it back - and switched our line with theirs!! We're on cable so didn't notice anyway but what **wits!

tissy Mon 17-Sep-07 21:49:00

we have two lines

can only have one name per line

can't have same name on both

so dh and I get separate phone bills!

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